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      AppFolio

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      Customer Care Representative (CCR) Interview

      16 Feb 2022
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at AppFolio

      Interview

      3 interviews, first with recruiter second with director third with a manager. Mostly behavioral questions and resume recap to go over experience, education, and work history. Interviews were about an hour each

      Interview questions [1]

      Question 1

      How do you handle difficult customers?
      Answer question
      avatar
      AppFolio response
      4y
      Thank you for sharing and welcome aboard the AppFolio team!

      Other Customer Care Representative (CCR) interview reviews for AppFolio

      Customer Care Representative (CCR) Interview

      6 Mar 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at AppFolio

      Interview

      I had quite a few interviews (about 3.5 hours total). I met different members of the team. It consisted of one phone interview and two over Zoom. It was a very transparent process.

      Interview questions [1]

      Question 1

      "Why AppFolio?" "Where do you see yourself in 5 years?" Plenty of other, tougher questions I can't remember.
      Answer question
      avatar
      AppFolio response
      4y
      Welcome to the team! We're glad to hear that you had a positive experience and that you noticed the transparency in our process. Thank you for your review and we look forward to working with you!

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