2 to 1 format, team lead plus team member in a meeting room, 30 mins, in english, easy going atmosphere, leisure dresscode, many questions on background, mainly pc skills and customer service experience, dynamic conversation

Very long phone call interview - 45 minutes; after one month after a reminder, they set up a face to face interview which lasted 50 min! The second interview was 1 month after the first face to face interview and they gave feedback after another month... All this for a starting position!