The interview lasted for approximately 20 minutes and encompassed a range of situational, behavioral, and teamwork-focused questions. The interviewer aimed to gain a comprehensive understanding of the candidate's skills, experiences, and alignment with Amex's values. The questions likely covered various aspects such as problem-solving abilities, decision-making skills, collaboration, adaptability, and customer orientation.
The first step was a language placement test, it took five minutes and you could prepare the answers beforehand. It was a recorded test. Then, you go on to the interviews.
Interview questions [1]
Question 1
1. why AMEX 2. Describe a time in which you experienced excellent customer service
I needed to fill out a general form and share previous experiences. I did it all, I have a lot of experience — but was not able to get to the next round still.