I applied through an employee referral. The process took 1+ week. I interviewed at American Express
Interview
-Self Intro in 3 languages (Cantonese, Mandarin, English)
-Previous work experience
-Understanding of business and value of Amex
-Scenario questions
Emphasis on communication skills and problem solving skills with good phone manner
Good spoken English is definitely an advantage.
Interview questions [1]
Question 1
Name one difficulty you encountered in your previous job.
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.