I applied through other source. The process took 2 months. I interviewed at American Airlines (Philadelphia, PA) in Feb 2016
Interview
100% customer service experience questions
If you have to make stories up don't take this job.
Best service skills required every day.
Your experiences must be of excellent customer service.
Your interviewed by two managers and a shop steward
Over 20 long answer customer service questions
I applied online. I interviewed at American Airlines (Miami, FL) in Dec 2021
Interview
It was a panel interview and group interview. 3 current staff members from different parts of the organization and 3 potential candidates. They ask each candidate the same question and write down points from what information the candidate gave.
I applied online. The process took 3 weeks. I interviewed at American Airlines (Paris) in Feb 2018
Interview
I have been contacted by email 2 weeks after my application.
The Interview was held in a restaurant at the airport (because the AA offices were in a secured area for staff only) by two AA supervisors.
The interview was very friendly with basic interview questions. The process was very quick, I received the final answer less than a week after the interview.
Interview questions [1]
Question 1
Describe a difficult situation you had to deal with?