I applied online. The process took 3 months. I interviewed at American Airlines (Dallas, TX) in Feb 2017
Interview
Applied online, got an invite to do VI and then an e-mail for a F2F.
Flew to Dallas, took the interview (friendly environment)
Was escorted to a hallway and told where the exit was and information for the flight back home.
Didn't get finger printed or a 1:1 interview (that's how you know if you pass to the next stage from group interview)
Interview questions [1]
Question 1
Tell us an experience when the customer was in a challenging situation
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.