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      Alpha Theory

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      Client Support Manager Interview

      5 Dec 2013
      Anonymous interview candidate
      No offer
      Negative experience

      Application

      I interviewed at Alpha Theory

      I applied online. 

      Interview

      A lot of back and forth phone calls and email. Unnecessarily difficult and frustrating process for relatively mediocre reward/job at, what essentially is a start up with only 40 clients . Level 1: 30 min rapid fire questions related to hf terminology, technical terms, client support questions and so on. Level 1: 1.5 hr grueling phone interview with 2 top management people. Behavioral questions : "tell me when you ..... " They basically go through every single question in the book they could find. Management is taking advantage ofa bad job market to vet thought the candidates that normally wouldn't be interested in this opportunity.

      Interview questions [1]

      Question 1

      How would you troubleshoot lack of internet if you did not have client support; would you lie to me
      1 Answer
      4
      avatar
      Alpha Theory response
      12y
      Thanks to the interviewee for their candid thoughts and thanks to Glassdoor for giving companies the opportunity to respond. With regards to our interview process, Alpha Theory is a company that follows the "Who: The A Method for Hiring" hiring process. We're a thoughtful company, that is dedicated to hiring A Players (ie. "Good to Great"). We recognize that our process is involved, but hope that candidates appreciate that we're both trying to make difficult and important decisions. With regards to the quality of the position, we have to disagree. Alpha Theory has grown rapidly and our employees love their job. Our job postings were straightforward in representing Alpha Theory as an early stage company and we were hoping to attract folks that were energized by the startup culture. We're a bunch of smart, motivated, nice folks that want to work with others that are also. We continue to hire and hope that the negative review will not keep you from applying.