You receive a call from the HR dept. The HR rep will start the call with a brief introduction and explain the pzrpose of the call, which is to assess your language skills, as well as customer support abilities. They will get into a conversation with you and they might as well inquire about your bachground, experience. After the initial conversatio, the HR rep will explain that you are about to engage in a role-play exercise. In this exercise, you will play the role of a customer support agent, while the HR rep will act as a customer with a problem.
Interview questions [1]
Question 1
What would you do if a customer called in and said that remote control was not working?
I applied through an employee referral. The process took 2 weeks. I interviewed at AT&T (Bratislava)
Interview
Smooth. Effective. The manager briefly introduced the company and specified the role. Then asked about my passion to technical enquiries and remote troubleshooting. No discussion about evaluation at all. Just an offer I received in a week.
Interview questions [1]
Question 1
How would you help the customer to resolve their disabled internet issue?
I applied online. The process took 3 months. I interviewed at AT&T (Brno)
Interview
There was a technical test first, containing some basic questions regarding internet connections and internet devices. On interview, there was a role play where Hiring agent pretended he is a customer with some technical issue with his internet.
