First you must answer basic Questions regarding your personality and how you react to various on the job situations, then the interviewer will proceed to ask questions regarding previous experience.

I interviewed with 2 people. They asked pretty standard interview questions related to how I would handle certain customer service issues. One interviewer was very rude and dismissive. When asked about my scheduling availability, I mentioned I had a conflict but could work around it. This interviewer said that was unacceptable and berated me for wasting their time. I was immediately dismissed.