The process took 2 months. I interviewed at AT&T in Aug 2008
Interview
You are selected for an interview based on your resume, so make it good. Communication experience is a plus. I was interviewed in August and didn't start paid two week training until November. It's usually away from home with expense reimbursement. Interview questions follow the STAR format (name a Situation or Task, what Actions did you take, what was the Resolution). They can be quite rediculous and are a terrible selection method, but hey what the hell. One to two in person interviews are typical.
Interview questions [2]
Question 1
Tell me about a time when you persuaded a customer of the quality of a product or service. What was the situation? What techniques did you use to persuade the customer?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.