I applied online. The process took 2 weeks. I interviewed at AT&T (Guaynabo, PR) in Sept 2009
Interview
Hiring process is fair and balanced. You apply via their career website. Once you submit the application you get a phone interview and if you pass that, you get an in-person interview. You are interviewed by several managers and tour the facility. Staff is friendly and professional. You do a computerized assessment and if you pass that you get invited for interview.
Interview questions [1]
Question 1
Describe a situation where you solved a customer's problem.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
