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      AT&T

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      Customer Service Representative Interview

      12 May 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at AT&T

      Interview

      Applied online, got an email a few hours later asking me to do an assessment. Consisted of some memory questions and a personality quiz. Got an email a few hours later to schedule a phone screen for a week later. Got a call from a recruiter for the phone screen who went over the position and asked me about my experience after that she scheduled me an interview with the hiring manager. The interview took place 5 days later with two managers at the call center. After that I recieved an email 3 days later saying I got the job based on passing a drug screen and background check. The background check took a week. It is very rigorous so be prepared to have w2s or paystubs handy if they arent able to verifiy past employment. A week later I got an email with my offer letter and start date! Very straightforward process the recruiter is your best friend dont be afraid to call them with any questions you have!

      Interview questions [1]

      Question 1

      How did you change a customers mind on a product?
      1 Answer
      11

      Other Customer Service Representative interview reviews for AT&T

      Customer Service Representative Interview

      30 May 2026
      Anonymous employee
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I interviewed at AT&T

      Interview

      You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.

      Interview questions [1]

      Question 1

      How would you handle a customer complaint?
      Answer question

      Customer Service Representative Interview

      19 May 2026
      Anonymous employee
      Birmingham, AL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at AT&T (Birmingham, AL)

      Interview

      Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.

      Interview questions [1]

      Question 1

      How would you handle a difficult customer?
      Answer question

      Account Manager Interview

      2 Feb 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at AT&T

      Interview

      it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations

      Interview questions [1]

      Question 1

      my background, my current salary, my experience
      Answer question

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