23% pension contributions (7% employee, 16% employer
30 days holiday + BH + option to purchase 2 weeks
8x death in benefit
Nationwide Group Union
Annual bonus (averages around 8% per year)
Supportive management
Hybrid working (60% work from home, 40% office based)
Cons
Stagnant
No budget for employee development in terms of qualifications and certifications
Minimal pay progression - 3% every year, unable to negotiate once within the company
Pay bands - if you get promoted you start at the bottom of the band
Offshore staff - always the threat of your job being made redundant and taken offshore to save money
Pay is generally low compared to other comparable banks and financial services companies
Meeting the team! You meet many different people throughout the team and it’s really diverse. I have met young people from ages from 20 and older.
The work from home aspect is excellent as all your meetings and day to day work is done from your home and you may be called into a “hub” to have a meeting with your manager. The work life balance is great as when your shift finishes your done for the day.
Cons
Some of the managers are just down right terrible and are too heavily focused on KPIs. Since being here (6months)my team and I have moved 3 managers already.
Holidays are basically extinct. You can only book holidays if there’s enough quota available otherwise you get declined even if you get a couple months notice🫠.
And the main thing is the ABUSE! The jobs description doesn’t prepare you for the amount of abuse you’re going to get from customers. It is non stop. CONSTANT ABUSE. Especially from people who have 20p in their bank account who have the most attitude to give lol. Even if you report it to a manager nothing gets done unless they specifically swore at you (which has happened repeatedly) it honestly gets mentally draining as many of the team I joined with have quit within the first 3 months. On top of that the managers always seem to be in meetings doing god knows what even if you’re in desperate need of help.
Pay is also terrible lol; it works out to just over minimum wage roughly £11.52 an hour. With a starting salary of £22,500 and £500 per skill e.g.if you get trained on fraud or disputes.
Thinking of quitting soon as the customers at this place are honestly vile entitled humans, only gods strongest soldiers can handle these lot lol
Yearly bonus
Charity work
Great customer service training
Flexible working policy
Cons
Lower than market average salary
Low recognition for staff
The last to receive benefits such as private healthcare etc
Low investment in knowledge & skills
-Work from home its fully remote allowing you to save on commute.
-Meet many lovely people in your team
-Training is really nice and highly recommended
Cons
-Starting salary is £22500 which is poor
-You're taking calls back to back for 3hours non stop without a break
-Has turned very corporate
-Management are useless and have no back bone
-Want to progress/upskill yourself? forget about it! its not happening
-Non stop calls. You average about 120 calls a day from a regular 9-5pm
-Abuse from customers is non stop! and nothing will get done