What is the hiring process like at IBEX Global?

You will get to work with some big name clients. Huge volume of work so you will get plenty of experience.

Ibex has a deceptively inviting recruitment process and a work culture that seems healthy on the surface. However, compensation for all roles is low across the board, overtime work is constant and often unpaid. The turnover rate is high. I have had nights where a client has made me stay up till 1AM to implement trivial changes to their website. I've had the Managing Director of the parent company call me on my personal phone at 4AM to ask me about a task, and then tell me to me wake up my co-worker so it gets completed. The turnover rate is high. Only 2 out of more than a dozen people I knew at the company are still working there. Did I mention the pay? It starts out low and stays low. Many developers made their ends meet with side gigs while I was there. Management will be nice to you, but when push comes to shove, they will milk as much work out of you as possible to meet deadlines on understaffed projects. Clients (especially local ones) are often rude as well and treat you like a grunt agency worker who has no off-time. Here's another incredible anecdote: during the catastrophic monsoon rains of 2020, while all of Karachi was flooded and without power, I had a client repeatedly messaging me for progress on a deadline. I barely had cell service and no ability to charge my electronics (as did most people). But work always comes first for ibex clients, even in the midst of a natural disaster. One final con, the workplace is very male dominated. You will experience a fair amount of conservative toxic masculinity (normal by Pakistani standards). If you are a progressive person, you will have a hard time fitting in.

very convenience hiring process, no need to go on site

Very low salary but aligns with the job

One day hiring process smooth process

mid shift processes lot of assessment

Quick career growth, easy recruitment

Worst manager/s and trainers, more concerned with their "stats" than the welfare of employees

You're able to grow within the company.

However, you can easily get demoted if you no longer serves their purpose. For employees that have years of experience, the company rather put you on LOA instead of paying you off while they're still hiring new candidates. You'll find most persons, resigning due to this fact.

- Good recruitment experience - Good benefits - Working student friendly

- Had no sick leaves, just PTO

They were newbie friendly, and will train you VERY efficiently. Trainers were very knowledgeable

Hiring process was a 1-day-process, a LITERAL 1-day process. Arrived in their recruitment site at Wednesday 10AM and left Thursday 12AM hahahah but it's ok

walk-in interviews, easy to get hired, good salaries

as CSR, you might face difficulty while handling with certain customers

secure and safe for women and good-paying

external hiring shouldn't be encouraged when they have potential within the organization

Working from home. Co-workers from the same training group Trainer

Interview process (not an actual interview, just a few questions and you're hired, basically) The "training" my class received was horrendous. We had two weeks of "training" via zoom for the Dentaquest campaign, which was nowhere enough time for candidates who have never engaged in this type of work before. All of these issues lead to a group of 8 candidates dwindling down to 2-4 remaining within the month. During the training, I outwardly let my class and trainer know that we were not going to be prepared for live calls. The management, HR and communication at this "company" is the worst I've ever experienced. Several members of my class were not compensated on time and there was back and forth as to how to get our initial paycheck. Speaking more on communication and the lack thereof, my original campaign ( technical support for Robinhood, where I would have most likely flourished) was cancelled at the last moment leaving me to choose the Dentaquest campaign over two other campaigns that seemed worse that Dentaquest. This last minute switch is where all the issues arose.