How are promotions handled at Harnham?

Thank you for taking the time to share your experience. We’re sorry to hear that you left feeling this way, but we also want to provide some context as things may look different today. It’s true that our New York office went through a period of change. Part of that was addressing behaviours and ways of working that weren’t healthy for the team, which naturally meant some turnover. Since then, we’ve been intentional about rebuilding with the right people who recognise and thrive in a sales environment. The team today is leaner but stronger, and the culture is in a much healthier place. We also want to clarify a few points. Our Learning & Development function as a whole was not eliminated, we currently have two full-time trainers, one of whom spends hours every month supporting the New York team. While L&D is currently delivered from the UK, the office receives regular training and this will continue to evolve as we grow. Similarly, promotions are not based on revenue alone. Revenue is, of course, central to any sales role, but our criteria also include business development activity and broader performance goals to ensure a fair and balanced approach. On KPIs, we know recruitment is a numbers-driven business, and we track activity because it directly links to results. That said, KPIs aren’t the whole story. When deals aren’t happening, we use metrics as a way of identifying where support or coaching is needed. Our intention is always to help people succeed, not simply to apply pressure. We’re taking feedback like this seriously and are focused on building a transparent, supportive culture in New York. There’s still work to do, but the changes made over the past few months in particular have set a stronger foundation, and we’re excited about the direction the team is heading. We do appreciate you sharing your perspective, and we hope it’s clear that we’re focused on building a stronger future for the team. If you’d like to share more specific feedback, you’re always welcome to reach out to me directly - Charlie Waterman Head of People