What are pay raises like at Entrata?

Its remote. I like to be able to work from home.

The scheduling is messed up. They started making everyone work a weekend shift. Even for the employees who have paid their dues to earn weekends off. The hours of most employees were cut without our consent. Theres's graders who listen to our calls and nitpick everything we say and do. Keep adding more impossible things we need to say and do on the call. Just told us recently we no longer get what's technically sick leave and need to put in time off requests two weeks in advance. The scheduling system could possibly offer approved time off but as a day shifter I never get any options for time off offered. Theres never opportunity to be promoted or get a raise once you are capped. New hires are offered small raises if has good metrics and grades. Theres different queues to be trained and put on as well to get a little bit more but that means you will never get more than 60 seconds between phone calls. It's being yelled at all day on the phone while typing and navigating dashboards that never have all the information we need to help the callers. The benefits are lack luster.

- Lots of opportunities to feel like you are making a difference: mental health club, women of Entrata club, yoga on Thursdays, meditation on Mondays, donation and volunteer opportunities. - Friendly environment: most people will say hello or make conversation with other employees - Full benefits: medical, dental, vision, 401k - Enjoyable atmosphere: bright, naturally lit office, open floor plan, no cubicles, games, ping pong, cornhole, basketball nets, and more fun things to do in break room - Free snacks and drinks around office: energy drinks are always stocked

- Pay: I started working for Entrata in 2022, that year the consumer price index increased by 6.5%, in 2023, CPI increased by 3.4%, and it is now September 2024 and CPI has increased by 2.5%. Since I initially started working for Entrata the cost of living has gone up by 12.4%, but I have only received a 1% pay increase. - No management training: Entrata does not offer management training for managers or team leads so they often do not know how to manage effectively. - Executives are disengaged: A number of the executives do not interact with their departments or people around the office. They keep to themselves and don't seem very interested in the day-to-day experiences of the employees.

Remote work in some states. Company culture initially seems to be family oriented and lenient, and the people are nice. Swag drops twice a year. Good as a starter job, but only for a short period of time.

Management sucks. Really, management just does not manage and most managers are simply absent. Staff calls out sick all the time leading to quick burnout for anyone that is even a semi-consistent worker. There's been a high turnover during my time working for Entrata, and long-term employees have been pushed out, with no backfill. The work is absorbed by others with minimal salary increase. They are quick to promote, but the promotions are not typically substantiated in good quality work, or deservedness. It's a "next in line" mentality for anyone that sticks around long enough. The in-line promotions are a joke and they're effectively lateral promotions. If anything, the in-line promotions provide a tiny bump in pay that is just enough to keep quiet/not cause uproar. The company seemingly pushes internal hires to not have to pay more for outside employees when they can't fill roles with in-line promotions. They are also starting to outsource employment to India, while stating to internal employees that they are not being hired to take our jobs. Even more, pay transparency is non-existent. The pay is SEVERELY under market value to begin with, and there is a large pay gap between individuals in the same roles. This is a such a big gripe, as the work being done is not compensated appropriately whatsoever. Benefits are average, but noticeably being minimized in a short time frame. For example, insurance options now suck and cost much more due to people abusing policies, FTO/PTO has been taken away, incentives have been taken away, etc. The entire software is also completely proprietary. Not bad if you're in a very particular niche of wanting to work in property management solutions, but none of the skills learned in support translate to any other skills outside of the company aside from a basic know-how of troubleshooting. From the inside, products are often launched prematurely and without communication. Clients are left reeling when things end up broken, support is over-extended being the first-line, and dev takes forever to understand and/or fix said problems, unless they are affecting key workflows. Clients get (justifiably) upset and often threaten to cancel contracts or complain directly to support. Morale is low during peak busy times (rent week and release dates). Overall, a toxic, top-down management style and culture. Employees are not supported to grow, and management actively makes decisions that work against employee benefit. They do not care about the people that work here, everyone is replaceable; even if they're not, "oh well." All the company cares about is the bottom line.

People, people, people. Decent benefits package. Remote work. Thorough training. Flexible time off.

Pay is below industry standard. Disconnect between management and lower-level employees. Too much $$$ spent on rah, rah stuff that doesn't really benefit employees, I'd rather have a pay increase than more swag.

I have received consistent raises and promotions so I feel rewarded for the work I do. There is flexible PTO for great work-life balance and I have a very supportive team able to help me out when needed. My supervisors have always been helpful too and made growth paths clear and accessible. In 4 years I have been able to double my salary.

While I have been able to get consistent raises and double my salary, the starting salary wasn't very good and didn't feel equivalent to the revenue I generate for the company. There was also a restructuring 2 years ago that was not handled very well and put extra work on everyone and took almost a year to fully sort out. I also don't feel like other departments don't acknowledge, appreciate, or even understand the digital marketing team that well.

Its remote. I like to be able to work from home.

The scheduling is messed up. They started making everyone work a weekend shift. Even for the employees who have paid their dues to earn weekends off. The hours of most employees were cut without our consent. Theres's graders who listen to our calls and nitpick everything we say and do. Keep adding more impossible things we need to say and do on the call. Just told us recently we no longer get what's technically sick leave and need to put in time off requests two weeks in advance. The scheduling system could possibly offer approved time off but as a day shifter I never get any options for time off offered. Theres never opportunity to be promoted or get a raise once you are capped. New hires are offered small raises if has good metrics and grades. Theres different queues to be trained and put on as well to get a little bit more but that means you will never get more than 60 seconds between phone calls. It's being yelled at all day on the phone while typing and navigating dashboards that never have all the information we need to help the callers. The benefits are lack luster.

I love the people I work with. Relatively flexible work/life balance. Decent benefits, competitive starting pay.

Very stingey with yearly performance increases which negatively affects retention and morale. Lack of vision and transparency from executives. Backwards RTO policy.

Low salary increases, even for best employees

Good company culture and management

I have received consistent raises and promotions so I feel rewarded for the work I do. There is flexible PTO for great work-life balance and I have a very supportive team able to help me out when needed. My supervisors have always been helpful too and made growth paths clear and accessible. In 4 years I have been able to double my salary.

While I have been able to get consistent raises and double my salary, the starting salary wasn't very good and didn't feel equivalent to the revenue I generate for the company. There was also a restructuring 2 years ago that was not handled very well and put extra work on everyone and took almost a year to fully sort out. I also don't feel like other departments don't acknowledge, appreciate, or even understand the digital marketing team that well.

It use to be a good company but once they changed their values it went down hill fast. About the only good thing was you work from home so you save on gas and you can work in your jammies

Everything. When they decided to increase the starting wage they fired their top agents because they don't want to increase their pay. You never know what your schedule will be cause it changes every 3 months and you better kiss butt if you want to get enough hours to even keep insurance if you were lucky enough to get it in the first place. The higher ups will lie to your face and say how they value you and that you are important to them but then fire you when you are a top agent with outstanding stats that are higher than they expect. They hire people into management that should not be there because they are not capped out on pay as an agent cause if you are capped you are "over qualified" only because they can't cut your pay to take a "promotion". If you are really in need of a job you are better off flipping burgers where you will make more money. For the amount the company pays it is not worth all the crap you have to put up with from the callers let alone from the "management of this company."