What is the hiring process like at AT&T?

Stable salary, easy hiring process, work hours may be dynamic to better or worse. Good people in some teams. Job itself does not require a lot to know and is hiring friendly to juniors. A lot of parking space.

Bad company atmosphere, no opportunity to advance whatsoever, ridiculous bureaucracy, terrible management and heinous firing process. Work itself has barely to zero self development and you will find yourself stagnate after three to six months of working in the company. Work itself will cage you to specific resources to work with, which means you have 0 dynamics and 0 opportunity for self growth. Some teams may be incredibly loud and the office may end up extremely dirty at the end of the day. Terrible location for the main office. Firing process for employees is a humiliation ritual.

- Pay was pretty good. For what I did, and the qualifications that I had at the time, it was certainly a good parachute job after the military. - Good Benefits - Executive leadership engages often - First level management engagement was pretty great, and the company seems to have a good screening process for the best people in that position

- In the business unit I was apart of, advancement is almost impossible. I worked in the same position for almost 9 years, with only 2 people the entire time receiving any kind of career advancement. - Overpromise, under deliver. There is always new buzz about potential positions that never come to fruition, and when the ones that actually do come in, the positions are never advertised. - Excessive training requirements that have nothing to do with what it is or what you do. Despite never having a sales position, had to take sales training every year. - For a small amount of time (a year), a requirement was to engage on social media for executive leaders of my business unit. - Process for moving jobs is completely opaque. You have to reach out to recruiters for answers and hiring managers do not bother to respond to questions. A statistic that was passed on to me for one of our hiring managers was that some 90% of people that apply for positions are never contacted and almost ever job posted is an internal business unit hire unless it is a AT&T store hired position

Union, excellent culture, good hiring process

Hours, slower location, Base Pay could be higher

They have pretty good benefits.

Interview process to get this role was not bad, but the Associate Directors in the final hiring process will ghost you!

3 total rounds of interviews. Round 1 w/ recruiter - establish mutual interest Round 2 - panel w/ 3 members of current team. I told them about my experience and answered a few questions they had. The interview style was very casual. The team made me feel really relax and comfortable. Really down to earth Round 3 - interview with hiring manager. again, pretty casual. The manager was down to earth. I didnt feel high stress or pressure at all. Note: I had to reschedule my panel interview (Round 2) the morning of bc I woke up with strep/covid. I emailed the hiring manager directly to reschedule and there were no issues.. rescheduling made easy.

to be honest, none! I wish every company emulated the hiring process at AT&T because it was the best, most comfortable experience I've had interviewing with a company. Speaks volumes to the culture at the company!

Team members are great. The money is fair.

Low life-quality/salary balance and a lot of micromanaging in a daily basis. Over time is crazy overall for new hiring people. Low career growth opportunities.

- Pay was pretty good. For what I did, and the qualifications that I had at the time, it was certainly a good parachute job after the military. - Good Benefits - Executive leadership engages often - First level management engagement was pretty great, and the company seems to have a good screening process for the best people in that position

- In the business unit I was apart of, advancement is almost impossible. I worked in the same position for almost 9 years, with only 2 people the entire time receiving any kind of career advancement. - Overpromise, under deliver. There is always new buzz about potential positions that never come to fruition, and when the ones that actually do come in, the positions are never advertised. - Excessive training requirements that have nothing to do with what it is or what you do. Despite never having a sales position, had to take sales training every year. - For a small amount of time (a year), a requirement was to engage on social media for executive leaders of my business unit. - Process for moving jobs is completely opaque. You have to reach out to recruiters for answers and hiring managers do not bother to respond to questions. A statistic that was passed on to me for one of our hiring managers was that some 90% of people that apply for positions are never contacted and almost ever job posted is an internal business unit hire unless it is a AT&T store hired position

The pros of AT&T were the environment of the company. A very diverse population of professionals who all are making a good amount of money. The management is good and they want to see you succeed

The program was difficult to operate at times due to changes being constantly made. Whether it was getting rid of the housing at the time, preventing representatives from using programs others were using, and the interview process to go into the field not being a guaranteed job. It was very difficult to Operate.

Honestly my fellow peers was great but almost all of us within 5 months regretted taking the job. We all took the job because at the time this position got back to us. It's has nothing to do with Customer Service and there's barely any sales opportunities. Holiday pay but will fire you before you get it out of spite. Beware of the Sups they lie and do not care about you.

Hey, listen up. First of all, you won't have any sick days and barely any paid time off. After that so-called "training," which is basically just a bunch of slides and group activities, they'll throw you into the deep end with barely any idea of how to use their systems. And guess what? They have way too many systems, but you'll only really use three (CRM, CC, and Opus). They waste time teaching you about systems you'll never even touch. 1. The majority of calls received will primarily involve billing inquiries, customer retention, and handling irate customers. Sales opportunities may be limited, but it is expected that sales attempts be made on every call. Failure to do so may result in disciplinary action. 2. Misrepresenting information to customers in order to secure a sale is strictly prohibited. Providing inaccurate details regarding service capabilities or discounts is not acceptable. Honesty and transparency are paramount in customer interactions. 3. A significant portion of calls, approximately 60%, are transferred to other departments. This can be discouraging and impact employee morale. However, it is important to recognize that this practice is implemented to ensure that customers receive the appropriate assistance and expertise. 4. You will be thrown into a unionized contract, that is terrible, and btw the union are worthless, almost all us were fired and let go without any aid by the Union. 6. You will be thrown terrible shifts as a new hire (11am to 8pm) including Saturdays. WFH is only two days a week and suck. If you love being treated like bad with little to no sales opportunities doing fake customer service and enjoy no family time, high levels of stress and lying. This is the job for you. Mark my words you will regret it day one Furthermore, there is no commission paid during the training period, and it takes six months to receive the first paycheck. Despite demanding sales, the company does not provide compensation.

Many talented individuals - by far, one of the best things about working there is the colleagues you'll meet. If you are really lucky, you'll get to work for a leader who cares and advocates for you (rather than a "yes person" who just does as they're told) - but those opportunities are few and far between. Compensation and benefits are competitive IF you are in the right job title & level for the work you do.

Employees don't matter and are not trusted. Everything comes down to politics, optics, and checking boxes. CONSTANT layoffs, and performance will not keep you employed. Entire teams have been surplused solely because of location, yet we are a global company that provides the infrastructure for virtual work, connectivity and collaboration. Required to be in the office in one of their core cities (some orgs require 5 days/wk, others require 3 days/week). Remote work is extremely rare, and getting accommodations approved is virtually impossible. Zero transparency, and internal communications offer little more than rhetoric and legal CYA. Officers and leaders talk a good talk but don't walk the walk. Trust is non-existent and everyone is out for themselves. Employee surveys are done at least annually, but action is only taken for the "low hanging fruit" rather than addressing the root cause. Supervisors are held accountable for what their teams deliver, not for their people management and leadership skills, so your performance evaluation and career development will be influenced by someone who may not have credibility to evaluate you. You could have multiple supervisors within a year, and chances are that person isn't advocating for you during annual reviews. Career advancement is a joke unless you're in a formal program where you get assigned to various roles throughout the company. All job titles for an individual function basically have the same description. The variable is skill level & experience required (Analyst to Principal or Expert). It's very difficult to make a case that a certain level of skill is required when the work is already getting done at your current level, so it's common to be kept in a lower-level title. HR and senior leadership claim they support movement and that your career is in your hands, but unless you know someone, getting hired for another job within the company is rare. Most job postings are for someone that the hiring manager already has in mind. Promotions are required to be posted as a job requisition, and the person being promoted has to apply along with other applicants. Jobs are being moved primarily to Atlanta or Dallas, and IF an employee is willing to move to the new city on their own dime, many are forced to re-apply for the job they currently perform. Planning is non-existent. So much focus on speed and "being agile" that there's little sight on the big picture or what it will realistically take to get the work done. Tons of knowledge has left the business with layoffs. Perception seems to be that you can throw any warm body in the seat and work magically gets done. Most work is a reactive fire drill to meet an arbitrary deadline and check a box, rather than delivering a meaningful solution and/or experience. They'll tell you it's all about a great customer experience, but that's not even true - the only thing that matters is the shareholders. If you follow the money and live in the right city, you'll be fine. Otherwise, look elsewhere!