Service Writer Job Description

What is a Service Writer?

Service writers, also known as service advisors, serve as a liaison between customers who need repairs performed on their vehicles and the technicians who will provide those repairs. These auto repair experts are usually employed at auto dealerships or repair garages. While developing strong relationships with customers as a service writer, you must understand their problems and be committed to solving them. Service writers translate their customers' needs into work orders for technicians, prepare quotes for customers and bill customers when work is complete. Service technicians may become service writers, who themselves may aspire to become an administrative lead at the company.

To be a service writer, you need to have at least a high school degree or GED. It helps to have at least three years of work experience in the company's industry, such as auto repair or prior service work. Excellent customer services skills are also necessary for this job, and you must be able to handle customer complaints and disputes. Service writers should be well-organized and pay attention to detail in order to meet company and customer standards.

Service Writer Job Description Template

Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Service Writer

  • Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
  • Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
  • Advise the customer on the auto repairs that you recommend and offer a pricing quote
  • Communicate with parts sellers and technicians to make sure everything needed is on hand
  • Provide updates to customers as their work is completed
  • Answer detailed questions about services performed and price information
  • Maintain customer records by keeping all files organized
  • Schedule appointments over the phone

Qualifications for Service Writer

  • Basic math and accounting knowledge
  • Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems
  • Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding
  • Advanced computer and data-entry skills
  • Organizational and record-keeping skills
  • Ability to stand, walk, sit and lift up to 25 pounds
  • Have a teamwork mindset in the workplace and accept feedback on your work
  • Understand the typical format of company schedules in order to manage time efficiently
  • Ability to multitask, work in high-stress settings and offer flexible hours on your schedule

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Employers: How to Write Great Job Descriptions

  • Be sure to mention requisite years of experience and educational requirements
  • Tell job seekers what's unique about your company and job
  • Ideal length is a few paragraphs or about 200 words
  • Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes
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