Service writers, also known as service advisors, serve as a liaison between customers who need repairs performed on their vehicles and the technicians who will provide those repairs. These auto repair experts are usually employed at auto dealerships or repair garages. While developing strong relationships with customers as a service writer, you must understand their problems and be committed to solving them. Service writers translate their customers' needs into work orders for technicians, prepare quotes for customers and bill customers when work is complete. Service technicians may become service writers, who themselves may aspire to become an administrative lead at the company.
To be a service writer, you need to have at least a high school degree or GED. It helps to have at least three years of work experience in the company's industry, such as auto repair or prior service work. Excellent customer services skills are also necessary for this job, and you must be able to handle customer complaints and disputes. Service writers should be well-organized and pay attention to detail in order to meet company and customer standards.
Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.