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A Friday shout out to our fabulous Contact Centre team for bringing home three awards at the recent Northern Contact Centre Forum Awards! 🏆 Louise Dean scooped Team Leader of the year 🏆 Our passionate 'Better Together Squad', scooped Best People Engagement of the year 🏆 And for the finale, Best Transformation Programme went to the chatbot integration into our Multichannel Team. A huge project spanning lots of teams to bring this innovation to our customers. Congratulations to all winners and nominations; a brilliant night with pics to prove it! 📸 hashtag#LifeAtLoyalty
The finalists for the 2024 International Loyalty Awards have just been announced and we're thrilled to share that we've been nominated as finalists for both awards we entered into this year! The categories we'll be keeping a close eye on come April are... Best Loyalty Program Marketing Campaign including Best Use of Communications: IAG Loyalty and American Express for the 'There’s a Little Holiday in the Things you Buy' campaign. Best Loyalty Initiative within Travel: Avios-Only Flights We owe all our colleagues who delivered these leading campaigns and propositions a huge congratulations.
Yesterday, our Reward Platform Team took to Amsterdam for the 1st IAG Loyalty x Reaktor hackathon! 🎄🚀 Competition was fierce (and that was just in the Christmas jumper department) when over 50 brilliant ideas were whittled down to 10. The goal? To come up with new ideas and experiences for the reward platforms of our British Airways Exec Club and Aer Lingus Aer Club members 💪 So much talent and passion in one room, reimagining what's possible for our customers... we LOVE to see it! Big thanks to the organisers, judges, hackers and Reaktor for putting on such a fun event to end the year on! #LifeAtLoyalty
Last week, our brilliant UX researcher, Bonnie Silver and a team of expert POs and Designers hosted their first-ever Insights at Night event 🌠 The event welcome British Airways Exec Club members to our HQ, providing them with an opportunity to meet the team and share feedback on our products and services. We heard there was plenty of insightful discussion and judging from the pics on the night, a great set up too! Cheers to our friends at The Wine Flyer for providing some delicious wines to make the night even more special. 🥂 A huge thank you to everyone involved in bringing together these insights to help shape even more rewarding experiences for our #customers in the future. #LifeAtLoyalty
A career at IAG Loyalty is anything but ordinary. 🏝️ We’re a place where startup energy and innovation meets big company perks 🚀 A place where careers can really take off 💙 A place to belong And so much more! We’ve made some updates to our career site to give you even more insight to #LifeAtLoyalty... go check it out! #JoinOurClub
Safe to say the living plant wall has well and truly earned it's title as 'ultimate selfie spot' as our teams got settled into their brand-new workplace last week. Here's what's been going on on the 5th floor, 123 Buckingham Palace Road: 💙 Day One Experience tours led by our awesome colleagues from across the business, making sure everyone has all the information they need and are set up for a smooth move... not forgetting pointing out where to find the communal WeWork beer tap or gelato truck last Wednesday! Yum! 📝 Checking in, gathering feedback and questions so we can keep building on this space we're creating. 🥂A 4pm toast to our new home and a chance to reflect on the day, connect with each other and ask questions such as 'how do I post this amazing selfie on LinkedIn?' plus taste some of The Wine Flyer's latest offerings. We're truly proud of the space we've created, together. A place for our loyalty pioneers to collaborate, connect and create amazing experiences for our 40m+ customers. Thank you to everyone that helped make this move happen. #LifeAtLoyalty #LetsGoPlaces
Wishing our ambitious interns the best of luck as they set off on their next adventure after a brilliant 11 months at IAGL. We hope you enjoyed your time with us and learnt as much as we did from you all ✨ We know you'll be on to brilliant things in the future, keep in touch!
At IAG Loyalty, we're always striving for #innovation. We love finding ways to maximise the value of data to unlock greater business value for our customers. That's why we're thrilled to announce an exciting move towards a new working model - with our customer and #DataProducts at the heart of it 🎯 What will it look like? 🚀 We're adopting a product-focused approach to how we work in data, #empowering our teams with vertical accountabilities and granting them the autonomy they need to deliver outstanding results. 🙌 We'll be aligning teams to our data products, giving them full ownership and responsibility for its success. 🧩 We'll be streamlining processes and improving efficiency. This is a unique opportunity to join us on our journey, as we expand our teams and recruit Product Owners, Tech Leads, and Engineers. Sound good? Join our Club: https://www.iagloyalty.com/careers #LifeAtLoyalty #NewChapter
We've been blown away this week to see so many of our LGBTQ+ community share their stories of Pride in our Clubhouse Teams channel (our virtual home for culture, connection and chats!). What started out as a handful of amazing colleagues igniting a conversation, has turned into an incredible wave of stories shared due to the openness, comfort, support and engagement received on the posts. A huge thank you to our LGBTQ+ community for being your authentic selves, you're paving the way for other teammates to embrace who they are without hesitation. Our hearts are full! 🏳️🌈 #LifeAtLoyalty #PrideMonth
We recently wrapped up on our first-ever all-female #development programme, EmpowHER, in partnership with Amazing If. A programme to bring together a 60-strong network of IAGL women, to develop, support and challenge one another. Whilst the team dive into feedback and retros for future programmes (we love continual improvement!), we caught up with Head of Culture, Aisling Winter (She/Her) and Early Talent and TA Partner Hayley Denson to find out more about it! 🎓 Read on to find out more.
