upGrad Work Better Reviews

Dear Ex-Inside Sales employee (yes, we know who you are!), First of all, we would like to thank you for providing us with such a detailed feedback. As you know, we love receiving feedback, both positive and negative, since it helps us become a better company. :) We would’ve appreciated it ten times more had you said all of this to us directly while you were here. Clearly, you forgot about one of the pros of working in this company (you missed mentioning it in the review too!). We have an open door policy where any employee can walk up to the management and bring up their concerns and speak their mind, without any qualms. All our people indulge in this practice. We really wonder why you didn’t; we could’ve helped you with your list of concerns. 1. LOCATION: As much as we would like to improve the road and railway transport system in Mumbai along with the food options in Borivali, these are completely out of our control. After all, our focus remains training & development and not the hospitality or civil engineering business. 2. OFFICE TIMINGS: In your angst to bash us up, you seem to have forgotten the fact that we do have a 30-mins buffer time post the 9.30 am in-time for our people to come in. Surely, 10 am is not an unreasonable time at which to start work? We are not sure how you learnt of the “management’s expectations” for you to leave later than they do because none of the others seem to be aware of it. All those people at Work Better, including the Management, who tend to stay late at work often do so not out of any compulsion but because they are workaholics who like completing their work on time and because it makes them feel contented with their work. The management, of course, has been given this feedback of practicing what they preach and we’re glad to inform you that they’ve already started working on it. 3. MANAGEMENT: Not only the management’s family members but every team member of Work Better leaves with work experience certificates. You could too, had you just asked us for one! We feel you’re being unfair when you talk about a family run show. First, it is public knowledge that the company was started by a husband and wife duo. We are sure that you are also aware of the fact that each one of the "family members" at Work Better are highly qualified and competent individuals who come with experience and have contributed immensely to the company. Are you saying we should stop hiring highly competent people just because they are family? Yes, we do tend to use slang words often but it’s NEVER directed at any of our people. Therefore, calling it sexual harassment is not only unfair but belittling the term. Please do not misuse such a serious term. 4. 5-DAY OR 6-DAY WORKING: The last we checked work from home does happen to mean actually working from home, which means being available to work queries and your colleagues remotely. By your own admission, you were told at the interview stage about the WFH Saturdays as well as the peanuts being offered. Rather than calling it unacceptable, we’d say it’s unreasonable that you’re blaming us for your decision to take up this job. 5. CULTURE: We really need you to tell us which document you referred to or who inducted you about the expectations and culture bit while you were here. We don’t remember insisting on you leaving from work after the management does. If you did it to impress them and if you think like a factory worker about the number of hours you put in at work each day, it’s your prerogative, not ours! We make our expectations from every employee crystal clear to them at the interview stage as well as during induction. In fact, it is clearly highlighted on our website too. We want A-team players and we’ve been very clear about that on every front. And we’ve never indulged in any us versus them situation. It clearly is a figment of your imagination. Also, why not be truthful and mention the whole story. We never intended to, nor did we make you or any employee pay for any stolen goods and damages. 6. SALES PROCESS: We take pride in learning to make ourselves better at our job. We ask for recorded client conversations to appreciate those who do their calls well and to help others get better at theirs. Asking for recorded client calls is a standard industry practice. Considering you have worked in similar profiles before you worked with us, it’s surprising that you’re stretching it so much to call it gross mistrust and insulting. We have managed to grow as a company, retained good talent, worked with big clients repeatedly over the years. Clearly, we are doing something right. At the same time, we are aware of our areas of improvement and are continually working on them. Nevertheless, we wish you good luck!