impact.com Reviews

The abridged version: Unprofessional place to work The turnover rate is so high in the London office that in May, HR had to fly over from head office to interview all of the staff to find out why everyone is leaving. After many months there has been no change or feedback other than a company wide presentation on culture and how staff should behave towards one another. This presentation would have been more fitting for the management alone. The only noticeable action since then is the propaganda that is being posted here on glassdoor to try and mask the reality of what working at Impact Radius is really like. I was asked to write one as well, but mine will be honest and not an attempt to score points with the management or push the real reviews off to page 2 and beyond view. Management Management comes across as very charismatic. Beyond the initial charm is nothing more than the epitome of what bad management is - Lazy, destructive and problematic. Management is quick to take all the glory when things go well while criticising others work for self-promotion. Management clearly doesn't value its people or the company. Management is completely self-indulgent and is rarely visible in the office. This isn't necessarily a bad thing as usually when management is present, the office declines in productivity and increases into chaos. Management has no experience in leading a team or running a business environment. Instructions and processes seem to be right out of a textbook and have little relevance or context to most situations. Face time with management is mostly cancelled at the last minute in favour of personal activities. If you finally get some face time, management is usually half-cut and the meeting you've waited months for is a waste of time. Work Environment There is little to no organisation and everything seems off the cuff. This is due to poor communication, lack of preparation and effort in consistency. Roles are shifted and changed at the drop of a hat meaning that staff often end up thinking 'This is not what I signed up for' Staff are either completely ignored or the target of scrutiny for the most menial things. The simplest of tasks become convoluted, and time and effort are wasted, meaning that business is lost for pointless reasons. There is no fulfilment in your role nor is there any clear path for progression. You're expected to stay in your box, keep pressing that button and do as you're told. Any creativity will be unwelcome. Culture People are leaving faster than they can be recruited with most leaving or planning their exit in a matter of weeks or a few short months. One of the main causes of problem in the office is the culture that has been created by management. Management is immature and the behaviour displayed is more suited to a school playground as opposed to a working office. Management surrounds themselves with personal friends and those from previous companies. This clique often lacks experience, capability or professionalism and are blinded by their own arrogance. These individuals, however, are positioned as leaders, are given all the opportunities be it from a business or social perspective and the rules don't seem to apply to them. In Summary It's an uncomfortable place to work, where there is no trust in your leadership or his band of followers. If you are good at your job, you are treated as a threat as opposed to an asset. It also highlights how incompetent and unprincipled management is. You lose all artistry and come into an office where you work for someone that doesn't care about you and sees you as a number. It is clear that the company aim is to simply grow as quickly and bullishly as possible with the end goal being to exit. There is no other logical reasoning for the way that it is being run Passive aggression is something you are faced with daily.

Toxic culture where constructive feedback, suggestions, cross-departmental collaboration, and transparency are not only discouraged but frowned upon. In some instances when requesting constructive feedback from clients on their experience with onboarding, account management, or customer success teams, I was met with pushback and was actually retaliated against… simply for wanting to support and nurture client relationships. Mid and upper level management are severely lacking in basic leadership skills, they play favorites with certain employees and actively shun others for no apparent reason. There are no formalized performance check ins, career growth conversations or paths that are available, and even if you think you are performing your job role comprehensively there is no objective measurement and this is completely up to the personal and emotional whims of mid management. There is an air of “frat house” culture as well where younger male employees are favored, especially in sales and customer success. 90% of the staff operate completely unprofessionally, and this goes unchecked since mid and senior leaders have either no desire or no training on how to effectively lead and manage people. Lastly, customer success reps are actively trained to not provide in-depth levels of support, instead sending a help article or directing questions from important clients to areas of the platform to figure it out on their own. This caused multiple issues I witnessed first hand with unnecessarily angry clients for finance, tracking, and reporting issues. Can easily be avoided if reps are given an opportunity to truly lean into complex situations with clients and aren’t reprimanded for taking a bit of extra time to support a client with a need/question.