Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      first direct

      Engaged employer

      first direct Reviews

      Compare reviews

      3.9

      78% would recommend to a friend

      (377 total reviews)

      Chris Pitt

      84% approve of CEO

      73% positive business outlook

      Ratings by category

      4.2

      Diversity and inclusion

      4.1

      Compensation and benefits

      4.0

      Culture and values

      3.7

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Senior management

      first direct has an employee rating of 3.9 out of 5 stars, based on 377 company reviews on Glassdoor which indicates that most employees have a good working experience there. The first direct employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      377 reviews
      1.0
      24 Aug 2023

      Liars

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Any positive reasons to work at first direct are back in 2018 way before mass redundancy and a change in leadership.

      Cons

      Leadership team are liars. Told during covid would be moving to 100% work from home. Told this would be permenant. Told we'd get contract changes and payments to set up home office - didn't happen. July 2022 first direct announced to customers via social media that flexible working was here to stay. They were "committed" to it and they would support us to work at home or in office and we'd have the choice. August 2022 given a bonus payment to help with cost of living. August 2023 now told we need to return to office 3 days a week at least by next year. 4 years of home working and told it's here to stay, lifestyle changes made, cost of living has risen and risen. Who can afford the commute? The food outside your own kitchen? The clothes suitable for the office? The childcare?

      Viewing 1 - 3 of 377 Reviews
      Related searches: first direct jobs | first direct salaries | first direct benefits | first direct interviews
      Reviewsfirst direct reviews

      Glassdoor has 390 first direct reviews submitted anonymously by first direct employees. Read employee reviews and ratings on Glassdoor to decide if first direct is right for you.