commercetools Reviews

We’re genuinely sorry to hear that this was your experience. No one should leave feeling unheard or disrespected, and we take feedback like this seriously. The last few years have required meaningful decisions as customer expectations, technology, and the broader market have shifted quickly. Those decisions impact real people, and we understand that they don’t always land the same way for everyone. When changes happen, our responsibility is to communicate clearly and directly about why they are being made and where we are headed. We have always operated as a hybrid company. The shift last year formalized a three-day-a-week hub requirement for employees who live near a hub location. Team members were given several months’ notice to prepare, and we invested in our office spaces and infrastructure to support increased in-person collaboration. That investment continues. We know this approach does not work for everyone, and we respect that. On product and AI, we have a defined roadmap and long-term strategy that has been shared internally, including through our 2026 planning and All Hands discussions. Customers are asking for AI-ready, unified commerce infrastructure, and our teams are building toward that in a deliberate way. We are proud of the engineers, product leaders, and operators who are turning that strategy into shipped capabilities. Leadership transitions can create uncertainty, and we understand how that can feel. Our focus remains on building a durable company with a clear direction and supporting the people doing the work every day. We appreciate you taking the time to share your perspective and wish you the very best in what comes next.