Upgrade Reviews

This place is horrible and not somewhere to start a career, but only to receive a paycheck. There’s so much to say but all I can say is all the negative reviews on here about unrealistic goals, poor and inexperienced management and people being fired/quitting because of it, is true. All of the positive reviews are obviously written by management. It’s obvious, each negative review is followed by a positive one almost instantly. Quitting this place was the best decision I’ve made. I don’t even like to mention I ever worked here, it’s a shame the way they treat their employees. I don’t see this business being open longer than a year from today. Do yourself a favor and DONT work here, don’t let the perks drag you in. You can do better.

Always overwhelmingly busy, management has the tendency to ignore subordinates, not handling the pandemic well is all I can say due to restrictions, management not standing up to investors and requesting work at home be mandatory during a pandemic. High turnover rate due to employees not being treated like actual people and more like robots who don’t need to eat, breathe, & have emotions when dealing with very serious and intense situations the job does bring with it in regards to customers and their real life problems. Management overall puts on a very performative display of seeming to care about their employees & using key words and phrases to give the illusion of actually caring. When confronted with real life issues, doctors notes, and other things management including HR makes it very difficult to get needs met and will let go of long term employees before making changes for employees they deem necessary. More or less if they can’t get sued within reason, they won’t think twice about denying any requests. When confronting supervisors about incorrect info they have provided they rarely hold themselves accountable & often times will bicker with their subordinates about how they should have known better regardless. Upgrade in all has great pay, good benefits, but terrible work culture, terrible employee support, & dishonest management.