UXDX Reviews

I'm sorry to see this update. I think the mismatch was in job expectations. In the interview process we did our best to highlight both the benefits of a small team (increased ownership and autonomy) as well as the associated challenges (increased accountability). It is a difficult challenge for people stepping up to a more senior role because it is hard to know what is required when you move into the role for the first time. It is a high uncertainty environment, which some people love and thrive in, and others do not. When outcomes were not being achieved, we recognised that you needed some help and we spent months working directly with you offering advice on how your could try to achieve your targets. I was genuinely surprised when you said in the exit interview that this advice felt like an attack because we were focusing on your area and not on others. Our preferred approach for all areas is to leave people working autonomously as we don't have capacity, or a desire, to micro-manage. Our advice was a genuine effort to help you succeed in the role. Looking back now, I recognise the mistake in dragging the support period on too long. At the 3 month mark I believe it was obvious to both sides that the role was not a fit but we thought we could help you turn it around. In hindsight this left you feeling micro-managed and anxious, and it was frustrating for us as outcomes did not improve. Finally, in terms of it being a bad place for everyone, we are a small team so we are not the best fit for everyone. If you are not comfortable with uncertainty and want to have clear activities to perform then larger companies with more specialised roles are a better fit. If you get excited by increased accountability and autonomy, are comfortable with the uncertainty this brings, and are happy to put in the work, then smaller teams are a better fit. Best of luck with your future career.