Reviews by job title

61 reviews
4.0
26 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Bring joy and comfort to Military Families and Retirees Fun and enjoyable customers and volunteers Benefits are outstanding!

Cons

Restricted budgets (from donors) Mirrors corporate structure that waters down the impact that can potentially be delivered.

1.0
15 Apr 2026

Supportive coworkers overshadowed by tyrannical leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits, lots of PTO and was good when remote was option. Good, passionate co workers. Good mission.

Cons

New president is a tyrant. Told all HQ team they had to move to DC or force you to resign. Then he hires people from his old company and allows remote. Changes his mind. Disrespectful to employees( curses at them). Not a lot of room for growth with in departments. Org changes direction ever few months.

3.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- entire organization is oriented around the mission - people are empathetic and talented, with many hundreds of years of combined domain expertise - opportunity to serve our military in the way they need it most - a great work from home opportunity while it lasted

Cons

- new CEO is implementing ideas that benefit him more than anyone else - under our new leadership, the USO is implementing a return to office policy that is setting back the organization years - we're a global organization that needs to be distributed and already figured out how to be successful, so the CEO's strategy makes little sense. - he's actually asking people to relocate from all over the world to D.C. so people can use Teams to talk to each other from within the same office instead of from our homes. cool. he's about as out of touch as the current administration, so maybe it'll all work out. - beyond the CEO, things can be slow to move across the organization. process can get in the way of impact. - back to leadership: how exactly are you ensuring the success of the org for the next 85 years? we are killing support for the field without giving them additional resources. make it make sense.

3.0
17 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Helpful to others and purposeful

Cons

low pay and not great time off benefits

1.0
8 Apr 2025

Want to Feel Undervalued?

Recommend
CEO approval
Business outlook

Pros

Fair starting pay, fair benefits

Cons

Pay increases do not keep up with inflation. Position descriptions, titles, and schedules can change on a whim. Corporate does not value experience from those in the field. No recourse for management missteps. Zero growth potential despite promises. Extreme micromanagement. Work/life balance not respected. Company hires based on military rank rather than direct experience. There’s no attempt to learn from past mistakes. Federal government now dictates all diversity aspects. Executive compensation is insane for a nonprofit of this type.

Viewing 1 - 3 of 61 Reviews

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