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US Postal Service Reviews

3.0

39% would recommend to a friend

(16377 total reviews)

Louis DeJoy

25% approve of CEO

Ratings by category

3.6

Compensation and Benefits

3.4

Diversity and Inclusion

3.2

Career Opportunities

2.4

Culture and Values

2.2

Senior Management

2.1

Work/Life Balance

Ratings distribution

5 stars

16%

4 stars

18%

3 stars

29%

2 stars

17%

1 star

20%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "It's a very good job graet people to work with and the pay is good.(in 3041 reviews)
  • "Benefits are good that’s and it also comes with other advantages that you can look up on google(in 1945 reviews)
  • "Money is good but not compared to the time you put in to get it.(in 559 reviews)
  • "many great people to work with and all the carriers are open and willing to help at anytime(in 401 reviews)
  • "The postal service used to be a great place to work for good benefits and job security.(in 300 reviews)
Cons
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Found 16,377 of over 18K reviews

Updated 30 Nov 2023

    1. 5.0
      23 Jul 2020
      Technology Analyst
      Former Employee
      Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very good working enviornment all

      Cons

      nothing much to talk about

      1
      1. 4.0
        16 Nov 2023
        Assistant Rural Carrier (ARC)
        Current Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        It's an enjoyable job, especially if you were stick to strictly the ARC work (package delivery). It's pretty flexible to work around other jobs, school or whatever else is on your schedule, as long as you set those boundaries in the beginning. The pay is pretty decent considering you can start with no experience in delivery. The people at my office were all very nice people and enjoyable to work with. Usually customers are happy to see you.

        Cons

        If you optionally do RCA Academy you'll be delivering the mail (letters and packages) probably just as much as an RCA would, except you don't get benefits. You probably won't just work for your office, especially during the holiday season. Other offices will always be wanting help. The post office is short staffed, if you go to RCA training for letter carrying then you will be called in to carry the mail for other offices as much as you are able. Which can be essentially 6 days or more a week for long days if you're up for that. I know of many carriers that have regularly worked without a day off for a very long time. If you don't want that then just don't do the RCA Academy, just stick with ARC training and you'll only be expected to do packages. Finally, the "evaluation" for how long routes should take you to deliver are in my opinion contingent on you being at 110% efficiency every day. You have to work extremely fast and not slow down to the slightest at any point during the day to meet those expectations. Mere seconds wasted on some movements/tasks can mean hours added to your day.

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        1. 1.0
          13 Nov 2023
          Rural Carrier Associate (RCA)
          Former Employee, less than 1 year
          Zionsville, IN
          Recommend
          CEO Approval
          Business Outlook

          Pros

          The pay is higher than most other entry-level positions at other businesses. Generally the people who work here are hard working and kind people caught up in a bloated system.

          Cons

          First the hiring process tricks people into quitting their current job not fully understanding what they are about to get into. Once hired, a new hire is shocked into understanding the agreements they have unwittingly made and involved themselves in. The expectation is not that managers will create a better hiring strategy to hire more people to support the understaffing issue, but that the staff will bear the responsibility of continually dealing with the understaffing via labor and hours. RCAS will work 70+ hour weeks minimum, for years, and there is no guarantee they will advance into a career position. I breathed in A LOT of vehicle exhaust every day from leaking exhaust systems on vehicles, I was forced to drive unsafe vehicles with no working brake lights, unsafe vehicles with very questionably cracked frames, you name it. There is an open aversion to improving anything. I was mentally struggling openly and expressing fear for my safety to management in writing due to exhaustion, and they would not sign any acknowledgement that they read and understood my situation. They simply offered me a therapist on the phone I could talk to. No substantial amount of time off, just a phone number for a therapist. This is abusive. Messaging from higher level management is non existent or completely out of touch. The union is completely compromised in my opinion.

          1
          1. 1.0
            5 Nov 2023
            Rural Carrier Associate (RCA)
            Current Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Pay can be good depending on your area Eventually good benefits (pension, health, etc.) and pay after becoming career Job security (high resilience to recessions, layoffs, termination) due to being a government job Job is not difficult once you make career (you have 1 route)

            Cons

            Daily Schedule Changes (often via calls and texts from management the day of) 2-Tier pay system, RRECS, and increased "productivity" means employees are doing more for less in this position than in previous years No Benefits for Years (Until Career Position is Available) Very Fast Paced, routes often are longer than the deadline set for everyone to be finished (logistics hang by a thread) Inconsistent Hours (Feast or Famine) Often Long Hours (up to 12, at which point you can opt to quit for the day) High Stress (many reasons, worse if you care about doing a good job) Working on Routes and for Other Offices you do not know (they can send you to any office or route within 50 miles of your regular place of work) Working in Dangerous Conditions (mailboxes on highways, delivering at night, during rush hour, etc.) Repetitive and mind-numbing work if you are on a route you know, or your mind will be goop at the end of the day working a route you do not know. Difficult to tell if you are being paid correctly (everything is entered manually and paystubs use codes you must decrypt to understand) As an RCA, if you don't hit 40 hours a week you are often not paid your nominal per-hour rate, as you are paid by the route instead of actual time worked. If you go over evaluated time for a route, you are working for free.

            1. 3.0
              29 Nov 2023
              Rual carrier
              Current Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Pay Benefits Meeting me people Learning how to overcome obstacles

              Cons

              Long days with no overtime No substitute/ relief carriers Sometimes the day to need off you will not get Too many chiefs and not enough Indians! Not enough mail trucks Lack of caring ! Working everyday and weekends Everyday the mail and packages amount are different so never know what time you will be off !

              1. 2.0
                30 Nov 2023
                Usps Clerk
                Current Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                -High pay over time with yearly automatic raises --Lots of mobility to bid in and out of different positions -Ability to transfer to other states -Union backed healthcare

                Cons

                -Rampant workplace bullying by management and fellow employees -Supervisor and above positions rely purely on nepotism or 'favors' -Highly inconsistent training and management styles that will lead to confusion -Weak on site union representation for on the floor issues (varies by locale) -Poor workplace funded mental health resources

                1. 4.0
                  25 Nov 2023
                  General Expeditor
                  Current Employee
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  - Career job - Great benefits - Vacations - Sick leave - Health insurance - Dental, Vision, Life insurance - Holiday pay - Federal Retirement - TSP government up to 5% match contribution and additional 1% of base salary. - Job security - There's overtime option - Collective Bargaining Agreement -

                  Cons

                  -Working holidays and weekends - Toxic environment with Workers and management - Lack of management - Long path to become career - Mandatory overtime - Most of Tour are base on seniority, you will be working overnight shift most of the time.

                  1. 3.0
                    5 Nov 2023
                    PTF City Carrier
                    Former Employee, less than 1 year
                    Oakland, CA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    -Decent Pay -You can work as many hours as you want -Predictable, repetitive, and routine

                    Cons

                    USPS is not a bad place to work if you are looking for a lot of hours, good benefits, job security, and decent pay for a position that doesn't require any degree or certifications beyond a GED. This job is not part-time and is most definitely not flexible in the slightest. You will be told when to report, and you will be required to work for the next 12 hours. I am told that carriers can expect even longer shifts during the holiday season. This prospect may either excite you or leave you aghast over how you can possibly fit a 12 hour workday alongside your other responsibilities. That's the problem--not the job itself, but how it's advertised. The job listings for USPS are a complete contradiction of what you will actually encounter. They deceptively mislead you into believing that you'll mostly be working typical part-time hours with increased hours during the holiday season. It isn't anything of the sort. Avoid if that's what you're expecting.

                    1
                    1. 1.0
                      20 Nov 2023
                      Rural Carrier Associate
                      Current Employee, more than 1 year
                      Midlothian, VA
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      If you make regular, there is a lot of independence, possibility in going home early with no drop in pay, job stability.

                      Cons

                      You will be worked to death trying to make regular. No promise on how long that will take. Minimum 1 year. But could be 10 years. Never know when you get a day off. Frequently work 7 days a week for weeks on end. Often times no break. Days are frequently 12 hours. Talked down to. The job is intended to be a bad job. Very openly so. It is deliberately not a good job because you have to "earn" that privilege by making regular. There is a reason why the turnover is horrifying all over the country