Does U.S. Customs and Border Protection pay their employees well?

According to anonymously submitted Glassdoor reviews, U.S. Customs and Border Protection employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at U.S. Customs and Border Protection. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at U.S. Customs and Border Protection?

68% of U.S. Customs and Border Protection employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated U.S. Customs and Border Protection 3.1 out of 5 for work life balance, 3.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at U.S. Customs and Border Protection?

CBP Officer (47) , Border Patrol Agent (38) , Officer (25) , CBPO (17) , Customs and Border Protection Officer (17) , CBP Technician (13) , Agriculture Specialist (12) , Import Specialist (10) , Mission Support Specialist (10) , Management and Program Analyst (9) , Program Manager (9) , Supervisory Border Patrol Agent (9) , Auditor (7) , Agent (6) , Attorney (6)

What are the pros of working at U.S. Customs and Border Protection according to real employee reviews?

"Provides good pay compared to private sector and decent schedules" ((in 74 reviews)); "Great benefits; retirement includes an annuity and a thrift savings plan (401k)." ((in 68 reviews)); "Good people to work with" ((in 16 reviews)); "life balance is good, benefits are good, job security is good." ((in 16 reviews)); "There's plenty of overtime and potential to earn a great salary." ((in 15 reviews))

What are the cons of working at U.S. Customs and Border Protection according to real employee reviews?

"poor management, as a technician you are low priority a k" ((in 50 reviews)); "Can be long hours and miss out on family functions due to work" ((in 28 reviews)); "low morale" ((in 10 reviews)); "leadership, law enforcement, hard, challenging" ((in 8 reviews)); "Also this position allows for forced overtime and working holidays, it all depends on management." ((in 8 reviews))

What are employees saying about U.S. Customs and Border Protection redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about U.S. Customs and Border Protection redundancy and their outlook for job security at U.S. Customs and Border Protection in 2026.

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U.S. Customs and Border Protection

U.S. Customs and Border Protection Reviews

3.6

68% would recommend to a friend

(522 total reviews)

Rodney S. Scott

69% approve of CEO

63% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.8

Diversity and inclusion

3.8

Career opportunities

3.2

Senior management

3.1

Culture and values

3.1

Work/Life balance

U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 522 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

522 reviews

1.0

26 May 2026

Worst agency

Mission support specialist

Recommend

CEO approval

Business outlook

Pros

No pros that I can think of.

Cons

Worst agency I have ever worked for. They do not care about their employees. Horrible culture and no work-life balance.

4.0

20 May 2026

Good pay and benefits, but political games are common

Agent

Recommend

CEO approval

Business outlook

Pros

Good pay and Benefits combined with mission focus

Cons

You frequently end up the target of political games particularly involving government shutdowns and lapses in pay.

1.0

27 Mar 2026

Not good unless you like fascism

Anonymous

Recommend

CEO approval

Business outlook

Pros

There are no pros with this organization.

Cons

You support fascism and child abuse, all under the guise of protecting freedom. When in fact, we are becoming increasingly more oppressive every day.

Viewing 1 - 3 of 522 Reviews

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U.S. Customs and Border Protection Reviews

Ratings by category

Reviews by job title

Worst agency

Good pay and benefits, but political games are common

Not good unless you like fascism

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