True Value Reviews

3.3

45% would recommend to a friend

(752 total reviews)

Dan Starr

39% approve of CEO

31% positive business outlook

True Value has an employee rating of 3.3 out of 5 stars, based on 752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The True Value employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

752 reviews
2.0
24 Aug 2017
Recommend
CEO approval
Business outlook

Pros

There are some really good people that you could call friends. Above average benefits shows the company cares about its associates and the pace is perfect from a work/life balance with the daily exodus beginning at 4:15. The strategic plan instituted by the CEO makes entirely good sense for what the company needs to do to grow, although the concern would be at each of the executive, management and executional levels where it is questionable if the right bodies are in place to make it succeed.

Cons

Overall, the company possesses a very unhealthy obsession with Ace Hardware to the point of having emulated or even duplicated many of its programs instead of striving for innovation and uniqueness and its own point of differentiation. Many departments are not without its own idiosyncrasies. For example, Corporate Communications operates in a frenzied, schizophrenic unplanned pace often deluging others with 11th hour nearly impossible requests. And of course, you can’t spell Marketing Department without including the letters “d.r.a.m.a.” There’s always some form of theatrics played out by the same certain individuals who probably do not belong in a position of middle management/program responsibility. Then there is the COE which is typically referred throughout the company as the Center of (in)Effectiveness, Center of (in)Efficiency, Center of Euphemism, etc. No one seems to know who is behind leading this department and what it actually does considering the power it holds within the company. The distribution of workload is disproportionately unequal. Some teams carry the majority of the weight on their backs because their partners prefer to do the bare minimum in return, as such as the case where some associates job descriptions could be described as “getting others to do their work for them.” In other instances, some of this burden of work can be directly traced back to questionable programs derived from various individuals/teams other than to promote job justification.

2.0
30 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Best - people. Worked with many great people who were committed to the company! Lots of opportunity areas for improvement.

Cons

The new strategy started out great. The new CEO is very inspiring. Execution is poor due to lack of real planning and constant changing of scope. Strategy is great to have, but needs real planning and financial equipment to achieve the desired effect. Morale went from all time high to extremely low as the work turned towards "making it look good" rather than real improvement.

1.0
3 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Corp office is near El, convenient free parking when flying out of O'Hare

Cons

Since private equity, Acon, came on board, the company dropped its efforts to change the stodgy and combative old-hire culture. Merit increases vanished, comp froze, and the company had its first panicked furlough in the midst of peak demand. New hires come from the outside- not promoted from within- and trying to create opportunities for yourself will only get you delays and excuses. Hundreds of legacy systems cobbled together with no documentation make any system work painful and uncertain. IT was largely outsourced to India and those who remain are bitter and not collaborative, making driving change slow and at times impossible. Staff is being squeezed so private equity can lower their cost on a balance sheet and abandon this tire fire.

Viewing 1 - 3 of 752 Reviews

Glassdoor has 781 True Value reviews submitted anonymously by True Value employees. Read employee reviews and ratings on Glassdoor to decide if True Value is right for you.