Does TruMark Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, TruMark Financial employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at TruMark Financial. This rating has been stable over the past 12 months.

How satisfied are employees working at TruMark Financial?

64% of TruMark Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TruMark Financial 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TruMark Financial?

Member Service Representative (15) , MSR II (5) , Msr (5) , MSR I (4) , Call Center Representative (3) , Teller (3) , Assistant Manager (2) , Branch Manager (2) , Customer Service Representative (2) , Msr2 (2) , Universal Banker (2)

What are the pros of working at TruMark Financial according to real employee reviews?

"Good pay" ((in 5 reviews)); "People are amazing." ((in 5 reviews)); "Very flexible with schedule if need be, PTO most of the times are available, and yearly raises if job done good." ((in 3 reviews)); "competitive salaries, cool company events and outings" ((in 3 reviews)); "Pay and benefits are decent" ((in 3 reviews))

What are the cons of working at TruMark Financial according to real employee reviews?

"Usually branch managers don't pitch in to help, yet they get all the credit for what the rest of the team does." ((in 9 reviews)); "Management is horrible, they lie all the time." ((in 6 reviews)); "Work/life balance is awful." ((in 3 reviews)); "Poor training, micro managers, they expect you to do all aspects of banking that typically other departments would handle, they barely provide any training then expect you to be on your own , very outdated systems" ((in 3 reviews))

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TruMark Financial

TruMark Financial Reviews

3.4

64% would recommend to a friend

(78 total reviews)

Rick Stipa

88% approve of CEO

49% positive business outlook

Ratings by category

4.2

Diversity and inclusion

3.8

Senior management

3.7

Culture and values

3.6

Work/Life balance

3.4

Compensation and benefits

3.4

Career opportunities

TruMark Financial has an employee rating of 3.4 out of 5 stars, based on 78 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TruMark Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

78 reviews

4.0

27 Apr 2026

Great company culture, but inconsistent scheduling

Member service representative

Recommend

CEO approval

Business outlook

Pros

Company Culture was great Training was great.

Cons

Schedule was inconsistent for my branch

4.0

17 Apr 2026

Solid place to work

External mortgage loan originator

Recommend

CEO approval

Business outlook

Pros

Bigger credit union with a small bank feel. They are bog enough to have some great tech resources and products. The in-house underwriting and processing is also really good and you can easily communicate with anyone you need to. Being a small lender allows them to be nimble and make quick exceptions when they need to.

Cons

They get in their own way a lot. Product set is very limited and they are very afraid of new things. The credit union in general seems to be stuck between trying to be a big bank and a small community bank which complicates and contradicts policies.

1.0

15 Jan 2026

Two tiered system

Avp commercial credit manager

Recommend

CEO approval

Business outlook

Pros

Most employees are very good and friendly

Cons

Management of Commercial department has different standards depending on whether they like you or not. Management does not always tell the truth.

Viewing 1 - 3 of 78 Reviews

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Jobs at TruMark Financial

Member Service Representative

Member Service Representative

Member Service Representative

Member Service Center Representative

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TruMark Financial

TruMark Financial Reviews

Ratings by category

Reviews by job title

Great company culture, but inconsistent scheduling

Solid place to work

Two tiered system

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