Tripadvisor Reviews | Glassdoor.ie

Tripadvisor Reviews

Updated 12 Feb 2020

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3.7
67%
Recommend to a Friend
71%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
414 Ratings
Pros
  • "Perks, Vacation Time, Free lunch(in 99 reviews)

  • "Smart engineers, challenging problems and great benefits(in 61 reviews)

Cons
More Pros and Cons
  1. "Team, Culture and Collabration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Sales Executive in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    - Fantastic Team: Truly rare to find a sales environment that does not cultivate or encourage brash /arrogant behavior. -Competitive Perks: Healthcare, Dental, Paid Lunch, etc -Leadership/Management: Highly skilled leaders with a passion for the job and a desire to genuinely listen, interact and assist. (Inspiring and down to-earth director of sales)

    Cons

    -Progression: Whilst their is examples of sales reps moving to new roles/divisions, the opportunity within Dublin can feel limited. -Global v Dublin Office: The Dublin is primary a sales organisation and it is easy to feel isolated from the rest of the company. -Change: Change is commonplace within any successful company, I do feel that management can ensure a smoother transition and improve communications concerning changes in comp plans, teams, products etc. -No opportunity to work from home

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    Tripadvisor2020-01-02

    Tripadvisor Response

    January 17, 2020Talent Acquisition Specialist

    Thank you for your constructive feedback and positive remarks. First, I concur with your assessment of our team, the environment that they create, and our front line sales leaders – all of which make the TripAdvisor Dublin office a very special place to work. I get energized everyday coming in to work knowing how fortunate I am. Your feedback on KPIs, our methods for Change Management, and Career Progression are all appreciated and will be taken on board. I will speak to my management team on each but here are some initial thoughts. Career Progression of our team members is a key focus for TripAdvisor globally and as we have grown in Dublin, this has been a strategic attention for the management team and myself. Over the past 2 years since I have been a part of this site we have promoted a large number of individuals internally, with many of them stretching themselves further within their new roles and taking on expanded responsibilities. Additionally as you know we have over 40 offices worldwide and we have been able to provide numerous individuals with opportunities to move into new and exciting roles within TripAdvisor sites across the globe. We are consistently reviewing our opportunities for team member growth and will continue to find career development opportunities for our top performers. All of your input is invaluable. If you have other ideas or can provide any other insight, please let me know. We are always looking for paths to improve our culture, skill sets, and the revenue we generate for TripAdvisor. Thank you, Sam Thompson– Regional Director, Inside Sales

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  2. "Business Development Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Executive in Dublin, Dublin
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    Great environment to grow. Colleagues are amazing and make the journey really fun. There's true support from the management team and help you face adversity and difficulties the best way the can. I am grateful for the time I spent at TripAdvisor

    Cons

    Micromanagement and hard KPI's. However, if you get the job done and really mean to do things with passion and heart you can achieve good results and good salary

    Tripadvisor2020-01-28
  3. Helpful (1)

    "3,5 intense years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Executive in Dublin, Dublin
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    - People: there's a high chance somebody will cry at the moment of your farewell. There's a strong connection among people at Trip and this goes beyond teams, roles, nationalities. Amazing. - Company brand: you are working for one of the most recognised brands globally. This helps your career. In its industry, you're definitely the #1. - Bonuses: In 3,5 years I've never missed my target, most of the times overachieved. Top performers earn double digits in bonus each quarter. - Office hours: despite being a sales office, most of the people manage working without staying longer than expected compared to other Dublin reality. - Visibility: if you play the right cards, you get huge visibility. Upper management comes to Dublin often and you can really make an impact in the company. Not easy, but possible. - Dublin Office: it's becoming central for the company, not anymore just another office far from the HQ.

    Cons

    - Changes: this is a CONS if you are not ready for that. I've personally changed 4 roles during my career and you need to be aware changes are happening literally every second day in processes, products, organization, roles, tasks. This is not a relaxed place. - Grey Areas: because of their constant changes, you might have uncomfortable situations where nobody knows how to move. Frustrating, but again it's an opportunity. - (not) Working from home: this is not part to the benefits at the moment and can be a minus for those who have families living far or kids who get sick and need to stay at home. - Unclear career path: this is gonna change soon, but in the past few years it was not clear how to move in order to progress in your career.

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    Tripadvisor2019-12-03

    Tripadvisor Response

    January 17, 2020Talent Acquisition Specialist

    Your review is much appreciated. It sounds like your time at TripAdvisor has been similar to my own – lots of change, opportunities to learn, and surrounded by great people. You note our strong company brand, and this is something we strive to improve day in and day out both with our team members and our ever expanding customers, through our services, benefits and most innovative products. Further, TripAdvisor is an amazing company to work in given the impact we are able to have within the Travel and Tourism sector leveraging our fantastic community of over 830 million reviews, and each employee is able to have a real impact on the business and be part of something bigger than their specific role or location. Retaining top talent is one of our top priorities. We are always looking for ways to give people opportunities to grow professionally by helping them develop new skills so they can continue helping us build a better business. This will continue to be a discussion point with my managers and the wider team – I am a firm believer that the best ideas can be found from within your own team and this is something that has proven to be successful in our Dublin office and I believe will continue to as we constantly look to improve our work environment for all our team members. If you have specific comments or thoughts on how we can best shape our office, I would welcome your input. Thank you for the review and feedback. This will help us continue shaping our business and making Dublin a lighthouse within TripAdvisor. My door will continue to stay open to you as well – if you have any time to continue this discussion, please let me know. All the best, Sam Thompson– Regional Director, Inside Sales

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  4. Helpful (3)

    "'Speed wins' does not guarantee you success for long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    - Good benefits - There was one time when company was well known for traveling but now any hotel/restaurant I talked to, all over Europe or anywhere in the world, everybody hates company.

    Cons

    Since the time they started booking on their website without any advertisement/marketing, the company has gone down really low that they started charging for everything on hotel/restaurant which they were not charging before. The result that People started hating company and move to different to different booking sites. - Very high expectations to each employee. The reason is above. You will be given 4 days work to finish in 2 days without considerations of any meetings/reporting/monitoring tasks. So you end up working during the nights/weekends. And there is no appreciation of it as it is expected from you. - No work life balance. You work in Dublin hours but you might also need to end up working with US hours too. The engineering team in Dublin reduced to 8-10 from 35 in numbers. Now you can imagine Why? - Poor management in Dublin and specially in US. The management from US put blames on you for even small things in front of whole team in the meeting and your manager from Dublin will keep quite and not even represent you. - No appreciation of hard work. No matter how hard you work, they said "This is expected from you" - Every Friday, Manager will have meeting to talk about your weekly performance which is like a torture no matter how hard you work. It ruins your weekend. Though you end up working on weekend to mitigate that. - There is just one person in the name of Human resource management which will only listen to you and ignore. No action is taken, no matter how much you try to explain. The end reason people leave. - Last but not least, Speed not always wins if you want to run your business for long terms.

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    Tripadvisor2019-11-15

    Tripadvisor Response

    December 3, 2019Talent Acquisition Specialist

    Hi there,Thank you for your candid feedback and for taking the time on it. We greatly appreciate and value thoughtful feedback since we strive to be always learning from our shared experiences. I understand that your particular experience was not positive, and that is of course regrettable.I agree that we set high expectations for our teams and stick to our %E2%80%9Cspeed wins%E2%80%9D philosophy as one of our core values. Both have contributed greatly to our success over the years. We work closely with team members who act like owners to build their perspective, skills, experience, and contribute to and grow their career during their time here. We are always looking to improve in this regard, and I believe we have made great strides over the last couple of years in being more in tune as a team and broader distributed group (as we work with multiple offices such as the US, Canada, London and the Ukraine). This leads to an amazing team, with team members that love to meet interesting and challenging projects head-on, giving great job satisfaction and provides frequent opportunities for valuable mentorship.We do our best each day on teams and in the broader company setting to appreciate and acknowledge employees in these efforts in the business. Along with the rich and varied benefits that come with the role, we keep in mind that individuals matter, and we offer as much flexibility where possible to accommodate a diverse set of perspectives on work/life balance. The management team and individual managers (in Dublin and around the company) are always learning, ensuring that on-the-ground training is an ongoing pursuit so that we can better support the teams and deliver on the products and services for the business. I absolutely agree the engineers and all employees are the ones building the company and we do our best to manage the collective efforts in the most supportive and transparent way possible. We strongly believe in helping to build and instil a great, positive team dynamic resulting in an open, helpful and friendly working environment.As ever, I would be happy to discuss any particular points in more detail and value any other feedback, be it positive or constructive. And I wish you the very best with your future endeavors.Steve %E2%80%93 Technical Manager, Dublin

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  5. "Sales associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time

    Pros

    very good company to work

    Cons

    no particular problem to mention

    Tripadvisor2019-06-04

    Tripadvisor Response

    July 3, 2019Recruiting Operations Coordinator

    Thank you for sharing your positive feedback. We’re glad that you're enjoying your experience as part of our team.

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  6. Helpful (9)

    "Good Place to Start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BDR in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    *Decent benefits and health/dental Package *Good team mates *3 meals per week Working in this place it's like working in a startup company. There is some space for learning about the business and sales as it's a very aggressive sales environment.

    Cons

    *Decisions of the management/company do not make any sense. *Unnecessary huddles every morning to repeat exactly the same. *Poor business model / products. *Very old fashion mindset. *Do not care about employees opinion or even feedback. *Do not apply any of their values, not even speed wins as they do not apply on what it really matters, helping their clients or staff. *Lack of credibility on the management. *EXTREME MICRO MANAGEMENT. *Zero Flexibility.

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    Tripadvisor2019-06-26

    Tripadvisor Response

    July 23, 2019Recruiting Operations Coordinator

    Thank you for the feedback, both the positive and areas you feel we need to work on. There are some points in here that should be highlighted given that they detail very well our team, culture, and mind-set. I agree with your assessments with regards to our great team members’ start-up mentality, and aggressive sales environment. We work to hire the best sales people possible, and this is encapsulated by people who are determined, smart, open to constructive feedback, and ready to hustle. We are also a company that has to quickly adapt to the changing market place, and adaptation to change is a key quality we look for in our sales team. We are also unafraid to make a mistake, as long as the decision was made with data and we are quick to correct the mistake when it happens. We fully encourage all employees within TripAdvisor to take on this same bold mind-set. In regard to the huddles being repetitive, this is good feedback and something I will reinforce with my management team. However we do feel that morning huddles are a critical part to starting the day by getting people ready to sell, and ensuring critical information is delivered. I hope that you shared this feedback with your manager when you were a part of the team as our management team would always be open to such feedback. We are Better Together is one of our core values, and this includes communicating appropriately throughout the organization. I am surprised by the term Micro management, as this means different things to different people. It is important that we help each and every person achieve their target – if the sales people don’t succeed, then neither does the business. Micro management is sometimes confused with the push managers give to help each sales person exceed their goal. We empower all of our team members to take the lead, use their best judgement, and own the outcomes. This is best shown through our core value of Act Like an Owner. If there is more that you would like to share, please feel free to reach out. I am always keen on learning how we can improve. I wish you success in your future endeavors.

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  7. Helpful (1)

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    World largest travel website with well globally recognized brand. Great people. Very welcoming environment. Top management very approachable. Everybody is kind and very helpful. The same time Trip is full of professionals and talented people. Don’t get discouraged by some reviews. They are coming from few individuals no longer with Trip. Keep up the great work TripAdvisor!

    Cons

    There is a good bit of work to do when it comes to reporting. Attainment report is a challenge.

    Tripadvisor2019-05-22

    Tripadvisor Response

    June 11, 2019Recruiting Operations Coordinator

    Thank you for highlighting many of our top strengths. Our people, especially those here in Dublin, have proven intelligent, driven, and truly wanting to make TripAdvisor a great place to work. Over the last 5 months the sales team has driven the launch our Subject Matter Expert program, coordinate our Volunteer Month, organized industry events, worked across teams within the region, and driven good revenue back into TripAdvisor. This office is one of the best I have worked in. I also fully appreciate the concerns on our reporting and this is definitely a top priority for our teams to resolve. Great steps have been taken over the last 6 months to provide feedback to the sales teams so that they are aware of their performance. Over the coming months, more improvements will be made to make the reporting even more robust. As always, I hope you raise any other concerns to your manager or myself as they come up. The more we know the better we will be as a team, region, and company. I look forward to continuing our progress here in Dublin with people like yourself helping to lead the way. All the best, Sam

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  8. Helpful (1)

    "Very good company that strives to treat its employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Representative in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    The people that work at TripAdvisor are what make it such a great place to work. There will always be a few moaners/disgruntled folks at any job but that's life. The good news is that there aren't many here. The mix of people from all over the globe is great and there is a great energy. The training provided is quite comprehensive and sets you up to start making an immediate impact. The products are straightforward and not hard to sell. Targets are aggressive but it's sales, so what do you expect? Really nice new office space. For such a large global company, there is a start-up type of buzz on the floor here. Everyone knows each other and there is a lot of teamwork/camaraderie that I didn't really expect. I feel valued, and management makes a very strong effort in keeping communication lines open, keeping staff informed of what is going on, and everything is very transparent. Great office location, fun atmosphere, and you get to work for the world's largest travel site.

    Cons

    Lot of different system in play, admin can be a bit of a pain but you get used to it.

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    Tripadvisor2019-05-17

    Tripadvisor Response

    June 11, 2019Recruiting Operations Coordinator

    Thank you for the positive comments especially as they are in line with our vision and efforts for the Dublin office. As a company, we do push for Transparency and work diligently to get information out to our teams quickly and efficiently. We have an open door policy, meaning everyone is accessible and working as a team to achieve our goals. I am especially grateful for your comments on the people we have here in Dublin. You will see in many of my responses where I comment on the quality of the team we have and are building, which stems from our belief that we are Better Together. From the managers, to the sales team, to the support personnel, everyone contributes to this amazing team. I will also touch on your comment around the sales goals, because you are 100% correct. This is sales, and TripAdvisor believes in reaching for the stars. We want people who believe in themselves, aren’t afraid of a challenge, and are determined to grow themselves as well as our company. We have more work to do, as a team, but with people like yourself we will excel and have fun doing so. Please let myself or your manager know when you see ways for us to improve as we will always welcome the feedback. All the best, Sam

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  9. "Love Change?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time

    Pros

    Great opportunities - lots of change

    Cons

    Need to be comfortable with change

    Tripadvisor2019-04-17
  10. Helpful (18)

    "It gets worse, when you thought the worse is over."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Amazing Colleagues Lunch 3 times a week Nice Canteen

    Cons

    Not sure where to start. It is hard to believe how management treats their workers. People are human beings with values and ethics. The problem is, that people are treated without respect of identity, creativity, professionalism and innovation. Management does not listen to top talents, rather judges their ability to innovate and improve processes. What is worse, such talents will be penalized for driving success and innovation and seen as the black sheep, ultimately leading for them to leave. I have never seen something like this in any other company. It feels frustrating, and I can't understand what the reason is, but it feels as if the pressure is to high to cope with, and as a result leadership is not seeing what could potentially solve the problem. There is also a problem with compensation and top talents rarely get what they initially thought due to constant changes to comp plans even after a quarter closed.

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    Tripadvisor2019-05-01

    Tripadvisor Response

    June 11, 2019Recruiting Operations Coordinator

    Thank you for your candid feedback. It is unfortunate that you did not have a more positive experience working at TripAdvisor. There are a few items listed in your review that I want to address, but would ask that if you have the time to discuss in more details, please let me know. We are building out an amazing team and workplace here in Dublin and it will be through feedback that we succeed. The Dublin sales team very much rewards top performance and talent. This goes beyond our compensation plan and also includes incremental training, opportunities to attend industry events, and exposure to our senior leadership. The guidance of our top talent, and those that embrace our core values, are what allow us to continue improving. This is part of our culture and we will always reward and listen to our best people. TripAdvisor’s long-term strategy is discussed openly at all company events. The strategy we take over the short term or long term is to deliver on our purpose - to inspire and enable people to confidently explore, experience, and share our world. I will take your feedback to look at how we better ensure people are aware and aligned to our company strategy going forward. I do hope you have time to reach out directly to me and provide more specifics as it will help shape what is becoming an amazing team. I also wish you all the best in your future endeavors. All the best, Sam

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