Totango Reviews

2.9

45% would recommend to a friend

(81 total reviews)

Alistair Rennie

33% approve of CEO

34% positive business outlook

Totango has an employee rating of 2.9 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Totango employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews
1.0
2 Feb 2019

Don’t be fooled. Join at your own risk.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Location and subsidized Crunch Fitness membership.

Cons

I typically do not write negative reviews but I feel that prospective employees need to know what’s really happening at Totango. To put it bluntly, this is the worst place I’ve ever worked at. Executive team always “knows it all” and is “led” by a control freak CEO. No accountability from the top makes goal setting and planning a joke. Plenty of baiting and switching on promises made to employees. The executive team fosters a hostile work environment. There is zero focus on creating a positive employee culture. Morale is poor and employee turnover is high. Everyone is looking for the exits. As a previous Glassdoor reviewer mentioned, be wary of positive Glassdoor reviews. See LinkedIn for how many people have left before their 1-year mark. Despite this, management refuses to make appropriate changes. There are no full-time HR resources. If you have any HR-related issues (of which there are many), you are at the mercy of management. Poor communication. Zero trust or transparency. The office facility is in poor shape. The office carpet is stained and ripped. Cords and wires run all over the place. The furniture is uncomfortable and cheap. There is no privacy to take calls or meetings. This is not a company willing to invest in a working environment designed to bring out the best from their employees.

avatar
Totango Response
7y
Thank you for your feedback. We are committed to creating a comfortable, transparent and collaborative environment so we appreciate your insights on where we can improve. It is disappointing to hear that you didn't get the help that you needed from our HR department. We want to make sure all employees feel valued and recognized for their passion and dedication to Totango. We are actively working to improve and hope you get a chance to see our progress a few months from now, including our new office! If you are open to sharing confidential feedback, ping me at deborah@totango.com.
2.0
29 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Overall, Totango’s product is fantastic and their mission to help business’ customers be successful is a compelling reason to be in business. Customers and SaaS professionals alike are interested in the growing CS space and it’s nice to be recognized as an important contributor to the industry. There's a constant flow of product updates so there's always something exciting to talk about or something on the roadmap to excite customers and prospects alike. Benefits are top-notch for yourself, spouse/partner and children alike. 3 weeks vacation, FSA and a 401k match- fantastic for a startup!

Cons

There is little to no focus on culture or employee retention. The CEO places the responsibility of people leaving for other opportunities squarely on the Office Manager’s shoulders when typically culture/retention efforts are a top-down initiative. There’s so many great people who work day in and day out to make the company successful and there’s very little recognition or even so much as a pat on the back for significant accomplishments. Turnover is high with employees leaving for other opportunities before hitting the 1 year mark. Be wary of the positive reviews on GD- check LinkedIn to see just how many people no longer work there. Self-imposed red tape at many levels and departments slows down the business and it sometimes takes a long time to get simple tasks accomplished. There is also a huge lack of transparency from management to employees which is atypical for startups in silicon valley.

1.0
11 Jan 2018

Sales Development Representative

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good location and free lunches.

Cons

Terrible Executive team. Also a hostile work environment.

Viewing 1 - 3 of 81 Reviews

Glassdoor has 85 Totango reviews submitted anonymously by Totango employees. Read employee reviews and ratings on Glassdoor to decide if Totango is right for you.