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      Third Space

      Engaged employer

      Third Space Reviews

      3.1

      58% would recommend to a friend

      (100 total reviews)

      Colin Waggett

      84% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Diversity and inclusion

      3.5

      Compensation and benefits

      3.3

      Culture and values

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.8

      Senior management

      Third Space has an employee rating of 3.1 out of 5 stars, based on 100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Third Space employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

      Reviews by job title

      100 reviews
      2.0
      26 Oct 2022

      Good for young people but not a realistic long term option for most

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly colleagues. Management treat staff much more fairly than other places in fitness industry. No micro-managing. You are trusted to deliver on your role. Relaxed yet professional work environment. Great customers. Good support financially through covid. Going above and beyond.

      Cons

      Lack of benefits. Lack of flexibility. Pay has remained static for years. Very limited progression opportunities. Senior or management roles often associated with more hours and lower pay than those in positions being managed.

      avatar
      Third Space Response
      2y
      Thank you for your feedback - I really enjoyed reading your pros about your time at Third Space. The communities we build and the trust we give to our team members is really important to us and we're committed to maintaining the balance of a relaxed and professional work atmosphere. I understand that benefits and flexibility are important in creating a satisfying and sustainable long-term employee experience. Your feedback about the lack of benefits, flexibility, and static pay is valued, we are reviewing our compensation and benefits structures to ensure they remain competitive and attractive to both current and future team members. We're also working to develop clear career paths and growth opportunities across Third Space and appreciate you being candid in highlighting these challenges. We have recently reviewed and refreshed some of our family friendly policies and flexible working arrangements, and we always look to celebrate and reward long service - rest assured these are items we will continue to review and address when changes need to be made. Your suggestions regarding other benefits such as health insurance are well-received. We are actively exploring ways to enhance our offerings in these areas to better support our team members' overall well-being and long-term career satisfaction. Once again, thank you for your valuable feedback. We are committed to making Third Space an even better place to work, and your insights play a significant role in guiding our improvements. If you would like to further discuss any of your concerns or suggestions, please feel free to reach out to us directly. We wish you all the best in your future endeavours.
      2.0
      23 Aug 2025

      Super high turnover & burnt out!

      Receptionist
      Recommend
      CEO approval
      Business outlook

      Pros

      > free membership > The CEO Colin is a great guy.

      Cons

      < Say bye bye to your social life, as concierge you either start at 5am to open the club for 5:30am and finish your shift at 2pm or you do the late shift which is 1:30pm and close the club at 22:30pm > Long periods of standing (even when the club is not busy and nothing to do) > New management is useless. Members will complain about the same thing and nothing gets done so you get so much mental abuse from customers. > Complaints on top of complaints- make sure you have extra thick skin. > Mentally damages your health, maybe not in the beginning but as time goes on. > Promotions are only based on their favourites and sucking backside :) > The job is just not sustainable which is why they are always recruiting concierge people. > Management expect too much for their employees with no extra incentive. > The culture is extremely toxic - lots of people hate working at Third Space and it’s just negative energy. Everybody looks and is tired and just fed up. > It’s not luxury, it’s just looks pretty but the clubs are always and will stay overcrowded as they don’t cap memberships they just defer new members. All they care about is money honestly which is why I left I was no longer proud working for this company. > As concierge you are responsible for all departments around the club, it’s not worth the pay. > Staff don’t stay very long, super high turn over which is why you always see them hiring. Hours are 45hrs a week. > Extremely burnt out (especially if you work the 5am shifts) > If you challenge them they’ll find anyway to get you out :) > If you can get your foot in the door and just gain some experience it would be great as it’s done justice to my CV but run when you can :)

      avatar
      Third Space Response
      9mo
      Thank you for your honest feedback and sharing your experience. We’re glad you valued the free membership and had a positive impression of our CEO, Colin. That means a lot. We also hear your concerns loud and clear. The issues you’ve raised are serious and not what we want anyone to experience at Third Space. While the nature of concierge work can be demanding, no one should feel unsupported, mentally drained, or undervalued. Promotions are based on merit, and we’re committed to running a fair, transparent and robust process every time. When there is a period of high turnover, this is investigated and steps are taken if there is something that need to be improved. Your feedback helps us do better. If you’re open to a follow-up conversation, we’d welcome the chance to learn more and continue improving. Please reach out to recruitment@thirdspace.london. Thank you again. We wish you all the best in your next chapter.
      1.0
      27 Sept 2025

      Great place but likes to cover up

      Membership consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      - you make great friends, everyone wants to help eachother out - great facilities - members are a amazing and have made outside friends with them

      Cons

      - management hide serious issues - HR arent a great help - I reported repeated sexual harassment by my manager to HR April 24 and provided supporting incidents. HR and my GM acknowledged the report but took no further action. I felt unsupported, uncomfortable and ultimately left the company because the behaviour continued.

      avatar
      Third Space Response
      8mo
      Thank you for sharing your experience. We're truly sorry to hear that you felt unsupported and uncomfortable during your time with us. What you've described is deeply concerning and not reflective of the environment we aim to foster. We take all reports of harassment seriously and are committed to ensuring that every employee feels safe and respected. While we cannot discuss individual cases publicly, we recognise the importance of listening, learning, and improving. We are regularly reviewing our internal processes to ensure that concerns are addressed thoroughly and with urgency. We appreciate your feedback and regret that your experience did not reflect our values. If you're open to further discussion, we welcome the opportunity to listen and learn.
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      Glassdoor has 107 Third Space reviews submitted anonymously by Third Space employees. Read employee reviews and ratings on Glassdoor to decide if Third Space is right for you.