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The Paper Store

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The Paper Store Reviews

3.4

52% would recommend to a friend

(395 total reviews)

Tom Anderson

63% approve of CEO

56% positive business outlook

The Paper Store has an employee rating of 3.4 out of 5 stars, based on 395 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Paper Store employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

395 reviews
1.0
6 Jun 2016

Run... Far Away

Recommend
CEO approval
Business outlook

Pros

You gain the experience of exactly the OPPOSITE a company should be, which is helpful when you look for your next job.

Cons

- Work/life balance is atrocious - Their motto "Work smarter not harder" is literally the exact opposite of what they execute - Sugar coat the "family business" aspect for their over-worked, underpaid staff - Communication is terrible, from the owners down to the store associates - Owners and supervisors/directors unable to make any decisions for sales until last minute, causing the whole company to stress and tension - You have to BEG for a raise, or you will not get one. Be prepared to fight tooth and nail to get your hard work recognized. There are people who make $20k+ more than their managers/bosses. There is no correct salary evaluations, it's whatever goes... or who they like and dislike most. - You sign a contract your first day saying you will work 45+ hours a week. - Employees must work 6 days straight (9 hour shifts), including Christmas Eve, during holidays, making a total of 50+ work hours for every general employee

1.0
14 May 2016

Dishonest and disorganized

Recommend
CEO approval
Business outlook

Pros

This is a fast paced, growing company. Many of the original family founders still have a heavy hand in the business.

Cons

- Illegal break policy (employees are not allotted the appropriate rest/meal breaks based on hours worked) - Scheduling expectations (schedules change last minute) - Work/life balance (beware, salaried managers are expected to work a minimum of 45 hours, sometimes up to 6 days a week at 54 hours without additional compensation.) - Lack of structure (many procedures are still being constructed) - High turnover at all levels (it is not uncommon for individuals from sales associates to district managers to be terminated without notice) - Retaliation (HR is a double edged sword. Corporate representatives take political action against associates who file complaints, most who do shortly disappear after a paper trail of corrective actions materializes.) - Culture (hostile work environment where some employees are used as informants and are asked to collect and report negative information about others.)

2.0
17 Sept 2014

All is not as it appears.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Long-time associates are wonderful co-workers. They work hard for the company and take great pride in the store. Usually they try to have fun while doing it.

Cons

If you are not on the manager's favorite list, you are in for continual criticism and nasty verbal swipes. It's never enough for her. Hingham is the "flagship" of the company, yet she berates and demoralizes the staff, even long-time employees and department managers. Constant negative feedback from management is bringing morale at the store down, down, down.

Viewing 1 - 3 of 395 Reviews

Glassdoor has 400 The Paper Store reviews submitted anonymously by The Paper Store employees. Read employee reviews and ratings on Glassdoor to decide if The Paper Store is right for you.