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The Alexander Hotel Collection

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The Alexander Hotel Collection Reviews

2.8

45% would recommend to a friend

(27 total reviews)
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Peter and Deborah Hinchcliffe

Not enough data to show CEO approval

40% positive business outlook

The Alexander Hotel Collection has an employee rating of 2.8 out of 5 stars, based on 27 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Alexander Hotel Collection employee rating is 22% below average for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

27 reviews
2.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Not much, good discount at other hotels (but need to be approved and can be cancelled if hotel is busy). Nice team members

Cons

Bad and lazy management. Long periods of standing (no seat at reception desk). Working 6:30-2:30 and being forced to take break at 1:30!

1.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Certain staff members, beautiful grounds

Cons

During my time working for this company I was severely unhappy. On multiple occasions I had situations arise with letchy male members of staff and I would report it to my manager and nothing would come of it so I would report to higher management but yet again, nothing would be done. During my time working at the hotel, I was employed as a receptionist. As it was so understaffed I helped on multiple occasions for bar and front of house while juggling my duties as reception! There was no internal prompting, on one occasion I was offered a higher position by my previous manager which was then binned off by my new one!

1.0
8 Jul 2025

Would not recommend

Recommend
CEO approval
Business outlook

Pros

Most staff are lovely and friendly

Cons

Seen management treat staff as verbal punching bags, management also use the silent treatment with staff, have obvious favourites no support during family emergencies - actually they complete opposite. Lack of support or training, no progression or growth. Left understaffed regularly.

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The Alexander Hotel Collection Response
11mo
Hi, I am sorry you would not recommend us at Great Fosters for employment, but I am heartened that you enjoyed working with your colleagues and found them 'lovely and friendly'. That's an important part of any workplace. We currently only have casual vacancies at the hotel so I don't recognise the view that it is short staffed. I am sure during some peak periods, like the recent Ascot Week, the hotel can be extremely busy but we do staff up as much as we can to cover these periods. We always look to promote internally, where that is possible, including to other hotels in the group, where this is practical for the employee. I work directly with management in the hotel and do not recognise the personalities you describe. I am however sorry you felt that you had not engaged well with the management. I thank you for your service and wish you all the best in your new employment. Kind regards Peter Maskens Group Resourcer
Viewing 1 - 3 of 27 Reviews

Glassdoor has 28 The Alexander Hotel Collection reviews submitted anonymously by The Alexander Hotel Collection employees. Read employee reviews and ratings on Glassdoor to decide if The Alexander Hotel Collection is right for you.