Pros
Fast hiring, you get paid.
Cons
Stepful is the worst company I’ve ever worked for. Pay is $17–$18 an hour, which is insulting for the stress and abuse you deal with daily. Students constantly curse you out because management and coaches refuse to return calls, leaving all the anger on support. Escalated calls? Managers dodge them. Learning Coaches barely respond, turnover is constant, and favoritism is obvious—only certain employees get overtime. Micromanagement is extreme, even a 10-minute break gets docked. Many work 12-hour shifts with no real lunch. The phones are chaos: billing, complaints, externships, withdrawals, tech support—all dumped on one line. It’s a 1099 role with no protections, no real OT, and no accreditation except pharmacy technician. I was lied to about call volume, taking 50–70 calls a day, not 5. No proof of ID or SSN required to work—fraudulent. This is a sweatshop, mentally draining and abusive. My only regret is not hanging up more.
