Pros
The agency’s openness, transparency and lovely people were by far the agencies biggest asset
Cons
An unmanageable workload was consistently left to managers, SAEs, AEs and even JAEs. A number of conversations about the struggles faced by mid level team members were had with management to no avail There was an alarming turn over rate of mid level team members, such as AE & SAEs, as people at this level got burnt out by overwork (it was usual practice to work until 7/8pm) while being completely undervalued The inverted triangle structure meant the JAE- SAE team members had a number of account managers/ senior account managers to report to Lots of workload-adjacent activity (e.g joining an in-company committee) also seemed to be an expectation in order to be considered for promotion, but the workload issues often prevented that possibility. This was compounded by the fact that senior management were consistently promoted further and further up, whereas mid to junior level employees were rarely if ever considered The well meaning Wellness/Mental Health initiatives were completely under minded by total lack of acknowledgment of/ resolutions to issues flagged to senior management Overall, I can not recommend this company for anyone at SAE & AE levels. Whilst the agency’s people were at its heart and a collection of true gems, there was a complete disconnect between senior management downwards which was detrimental on many levels
