7y
Thanks for your detailed review. We appreciate your honesty in the positives about your experience as well as areas of opportunity for improvement.
You are correct in your description of the position. The expectation of our various roles is very different than working for an in-house company as this is very much a consulting role where the staff is expected to work in a client facing position. With that, you may even work with multiple clients at once. Therefore, most of the work we do can be more day-to-day accounting focused. Every client's needs and goals are different and exposure to multiple clients and advancement of tasks depends on your background, skill strengths, level of trust in work, ability to meet deadlines, and at times it just depends on the engagement you are assigned.
Some of our clients do not have a CFO on staff; therefore, in those instances, only qualified staff who meet the above criteria and more can manage the engagements from a higher level as it is a very advanced role to fill.
We are open to the fact that our business model is not for everyone. Working as a consultant with various clients has its many benefits in regards to exposure to a multitude of projects with varying requirements and skill sets. Also, everyone here is held to specific performance standards which are in line with our company's core value. With that in mind, it's difficult to draw a direct comparison with our various positions and career advancement structure to a specific in-house role within a single company.
Given the uniqueness of our business model, we do our best to clearly provide details regarding each position's structure during the interview process. This allows us to also highlight the growth opportunities, benefits, compensation (including bonus), and qualifying expectations. We do this so everyone has an accurate and clear understanding of the challenges they may experience as well.
Given our review process & open door policy, current employees have the ability to discuss and better understand these things at any point in time. If there is uncertainty, we encourage anyone to discuss this with their performance manager.
We are unhappy to hear about your feelings re "frat mentality" comment. If there are specific issues that should be addressed we would appreciate hearing more and encourage you to reach out to us directly.
As a growing company, we've encountered many hurdles that have allowed us to improve not only our business delivery model but also our internal culture. One of our recent changes in 2018 was in structuring & communicating transparency regarding the duties and skill sets around each role and the advancement opportunities for existing and new employees. With our growth goals in mind, there's plenty of room for advancement for motivated employees who fit the model and skills required to excel within our existing markets and new markets we plan to expand into.
Thank you for your feedback on our mentor/mentee program. Since this is a new program, there is room for improvement regarding the structure and we appreciate those who provide proactive feedback as we are open to ideas.
Given some of the above comments, we hope it is understood that we do focus on the happiness of our employees. Our management team is consistently looking at employee utilization & churn to better understand who is overworked, underworked, and who in need of help. As a company, we can only be successful if this effort is met halfway with the individuals we employ. Knowing that our employees are happy allows them to be successful and have pride in the work which is then passed down to our customers. This kind of success is seen by many of our team members and its ideology enables us to excel in our service delivery model making our customers more successful which in turn makes us successful.
We know we are not perfect. Given we focus so much of our culture on continuous improvement, we hope that in the future any individual can discuss issues with management. Upward mobility and a positive culture are some of our key areas of focus and we are proud of our progress and successful track record to date.
On a final note, there was much said in this review that we are openly looking at and communicating improvement plans and this was a gentle reminder that we are on the right track! We do appreciate every individual who has chosen to actively participate in our continued growth and success, and that really excites us for the future. Thank you again for your review.