Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 154 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.3 out of 5 stars. Search open Customer Service (CSR) jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 154 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at Senture .

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (94) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (6) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 53 reviews)); "Awesome pay, family, friends and work from home" ((in 39 reviews)); "great people and pay and get to work form hom" ((in 13 reviews)); "Great coworkers" ((in 8 reviews)); "Friendly supervisors" ((in 7 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "Lastly the benefits are atrocious." ((in 11 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 8 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 6 reviews)); "Hard to advance they play favorites" ((in 5 reviews))

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Senture

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(154 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Culture and values

2.8

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

154 reviews

3.0

21 May 2026

Nice work-from-home setup but limited promotion opportunities

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Work from home is nice

Cons

There is not much room for promotions

Senture Response

Thank you for your balanced feedback. We're glad to hear that there are aspects of your experience you appreciate. Please feel free to contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can make your experience even better.

1.0

21 Apr 2026

Work from home with decent pay, but schedule changes frequently

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Work from home, decent pay if you decline health coverage

Cons

They will change your schedule whenever they choose, lack of individual feedback as everyone is treated the same

Senture Response

We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.

3.0

2 Mar 2026

Stressful and not worth js

Customer service (csr)

Recommend

CEO approval

Business outlook

Pros

Good pay, great coworkers, weekends off

Cons

Expensive insurance you have to have, high call volume, strict metrics.

Senture Response

Thank you for sharing your thoughts. We value your feedback and are always looking to improve. If there are specific areas you think we can work on, please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.

Viewing 1 - 3 of 154 Reviews

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Senture

Senture Customer Service (CSR) reviews

Ratings by category

Reviews by job title

Nice work-from-home setup but limited promotion opportunities

Work from home with decent pay, but schedule changes frequently

Stressful and not worth js

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