Does Secret Shopper pay their employees well?

According to anonymously submitted Glassdoor reviews, Secret Shopper employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Secret Shopper. This rating has been stable over the past 12 months.

How satisfied are employees working at Secret Shopper?

36% of Secret Shopper employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Secret Shopper 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Secret Shopper?

Mystery Shopper (3) , Secret Shopper (3)

What are the cons of working at Secret Shopper according to real employee reviews?

"Leadership is disconnected from what employees are actually managing day to day, and will ask other sources what employees do instead of communicating clearly." ((in 1 reviews))

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Secret Shopper

Secret Shopper Reviews

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2.7

36% would recommend to a friend

(18 total reviews)

Paul Ryan

29% approve of CEO

26% positive business outlook

Ratings by category

2.6

Compensation and benefits

2.5

Culture and values

2.5

Diversity and inclusion

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

Secret Shopper has an employee rating of 2.7 out of 5 stars, based on 18 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Secret Shopper employee rating is 27% below average for employers within the Media and communication industry (3.7 stars).

Reviews by job title

18 reviews

5.0

25 Aug 2025

Great place to work

Marketing manager

Recommend

CEO approval

Business outlook

Pros

The team is very open-minded

Cons

I have not observed any yet

5.0

28 May 2013

Creative

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Flexible schedule. Great company to work for.

Cons

Need to offer more benefit options and more full time scheduling

3.0

5 Nov 2017

Ok, definitely for exra spending cash only.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Make extra cash, select the jobs you want, covenient. Easy to complete assignment.

Cons

Cash not always an option, pay not great, wait period between jobs.

Secret Shopper Response

Thanks for the feedback!

Viewing 1 - 3 of 18 Reviews