Samaritans Reviews

3.9

69% would recommend to a friend

(62 total reviews)

49% positive business outlook

Samaritans has an employee rating of 3.9 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Samaritans employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

62 reviews
1.0
23 May 2026

This will be a wrong move

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You meet some good colleagues.

Cons

They are moving towards a more in-person culture, which means people joining now have much less flexibility than those who joined before and that the talent pool is by default reduced significantly. Senior leadership don't trust nor believe staff when these say they are stretched and at capacity. There is a lot of tokenism around wellbeing, with wellbeing officers and mindfulness sessions being promoted as the fix. Working overtime is normalised, and done systematically across roles and teams, however senior leadership do not want to staff to say this is the case because it would reflect badly on them. There is a lot of time and energy spent on blaming staff for being stretched and stressed (eg they cannot prioritise well enough, or their managers cannot direct them well enough) which adds to low morale. There is no appreciation for the time that is required to support, coach and lead teams and managerial responsibilities are treated as a taken from granted and never accounted for in the work. There is no cultural diversity and the organisation is very White British. This impacts anything from what is seen as professional, desirable, and acceptable.

5.0
24 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Giving emotional support to people in their time of need. Giving people the safe space to talk about anything and having everything anonymous.

Cons

No cons I have absolutely loved volunteering here. It has been very rewarding

5.0
7 Oct 2025

AMAZING!!!

Recommend
CEO approval
Business outlook

Pros

-Friendly and warm environment -Supportive colleagues and management -Good quality training

Cons

I don't have any cons.

Viewing 1 - 3 of 62 Reviews

Glassdoor has 80 Samaritans reviews submitted anonymously by Samaritans employees. Read employee reviews and ratings on Glassdoor to decide if Samaritans is right for you.