Sainsbury’s Customer Service Assistant reviews

3.7

74% would recommend to a friend

(742 total reviews)

Simon Roberts

76% approve of CEO

48% positive business outlook

Customer Service Assistant employees have rated Sainsbury’s with 3.7 out of 5 stars, based on 742 company reviews on Glassdoor. This indicates that most Customer Service Assistant professionals have a good working experience there. Sainsbury’s is rated in line with the average (within 1 standard deviation) by Customer Service Assistant professionals compared to other employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

742 reviews
4.0
24 Apr 2026

Good

Recommend
CEO approval
Business outlook

Pros

Good staff relationships company events easy enough job

Cons

Management disengaged Customer disputes Long hours

Viewing 1 - 3 of 742 Reviews

Glassdoor has 19,959 Sainsbury’s reviews submitted anonymously by Sainsbury’s employees. Read employee reviews and ratings on Glassdoor to decide if Sainsbury’s is right for you.