Sage Telecom Reviews

I worked there when Sage was in Allen. Most of Sage Telecom is a call center. I'm not sure how people working in the actual call center were treated, but if you are coming in as a mid-level manager, director, or highly experienced professional, you don't want to be treated like you're a $13/hr call center employee. It seemed that you were only immune from being perceived this way if you were at VP level or above. When I interviewed, I was also told that I would have more responsibilities that I eventually ended up with. And the cube situation was awful! Putting people who have to analyze and do detailed work right next to people who are always on the phone was very distracting.

Company was restructured multiple times trying to find some magic solution to get more customers or be more competitive. Left employees scrambling trying to follow new edicts all the time, or shuffling under a new boss every year. Lots of in-house software. IT dept spent all their time polishing the band-aided billing system that nothing else got worked on. Billing customers is important, but billing system doesn't mean anything when you're losing customers constantly. Sales dept paid bare-minimum, but expected top-tier performance. Basically put the cart before the horse, IE: neglected marketing and sales while spending all their time polishing internal systems. Company was bought out to be part of an investment portfolio, and that's when the screws were really tightened. Lots of staff cuts. Lots of job merges. Nobody got raises for doing such (at least nobody on the bottom of the pyramid). You were just expected to do the job of multiple people while getting paid the same. People were jumping ship right and left, and company was bleeding customers like crazy, b/c couldn't keep up with other companies offering better deals. The entire business model boiled down to just re-hashing the same sales plans every few months in order to shut off the old plans and raise rates on customers. Basically, hoping customers would be ignorant of their phone bills and just keep hanging on while rates were constantly increased. It was a race to the bottom. Not sure what happened to them after I left, but by the time I decided to leave it was already a skeleton crew of folks left behind, and those were only there b/c they didn't have any other job prospects. It was sad working at this place and putting in your hard work and effort just to see it squandered into a "blood from turnips" investment by some portfolio company and ran into the ground.