SafetyCulture Customer Success reviews

People in leadership roles are severely lacking in experience and don't have the skills or character required to be successful in their respective roles. Goals and objectives aren't communicated clearly enough and they often change from month to month, making it difficult for individuals to perform their duties and hit their targets. In region, there isn't enough emphasis on the Company's vision and strategy execution which has consistently led to conflicting priorities and unclear responsibilities. Operational scalability has been a real challenge for the region. The business entered a critical period in its history however, the region's leadership team failed to implement fit for purpose, robust systems and processes which then had a direct negative impact on the performance of individuals. The Manchester office has lost a large number of senior and knowledgable people over the past two years. Most people who remain have lost faith in the region's existing leadership structure and future of the business. The Company once prided itself on having a strong, inclusive culture however, I saw this slip over the course of 2-3 years. It's also a real shame to see a lack of women in leadership roles. They are seriously underpaying in comparison to the rest of the market in sales, customer success and onboarding roles however, they refuse to look at the evidence that's been provided to them.

Probably challenging to think of one on the top of my head. But, honestly none that stands out