Ruby Reviews

Thank you for taking the time to share your feedback. Our new owners are a team of dedicated professionals who are committed to preserving the positive aspects of Ruby while striving for a better tomorrow. We understand that change can be unsettling and acknowledge that our recent merger has resulted in some changes and streamlining to ensure long-term success, including new systems and organizational restructuring. Through these changes, our focus has been to ensure our Rubys are supported and cared for and minimize disruption to our customers. While there have been many rapid changes made in short order, we are nearing the end of our major system migrations and look forward to a period with more consistency ahead. MAP’s Technology team is working through a backlog of bug fixes and feature additions that will recreate some key functionality we had in our old system, along with brand-new functionality to improve our ability to help our customers. Since Ruby was founded in 2003, our structure, practices, and policies have been constantly evolving—and our business will continue to evolve, as we streamline processes and create efficiencies that balance both supporting our team members and delivering on our commitments to our small business customers. While we are disappointed to hear your feedback about our ownership change and subsequent changes, we support you making the choice that feels right for you. We appreciate your time and service at Ruby, and we wish you the best of luck in your future endeavors.

Working in a call center environment can be a demanding role that does not align with everyone. Following a schedule with designated breaks and lunches is a standard practice in these environments. Ruby and Map alike focus on promoting from within, with many leaders at various levels starting their careers on the frontlines. Our benefits package has changed; however, it continues to be generous with comprehensive health/medical coverage and a 75% full match for employees and their families, and the added benefit of participating in the Employee Stock Ownership Plan with a kick-start given to each Ruby.