Word of advice: If you’re considering a role here, think twice. The organization lacks structure and is on the verge of falling apart. They employ deceptive and unethical business practices, taking advantage of customers who are simply trying to add a bit of fun to their lives in what is already a draining world. I have witnessed numerous cases where customers do not receive their paperwork and then get ghosted by the organization. The service department is no better; they consistently receive feedback that vehicles are returned in worse condition than when customers brought them in. When these issues were flagged to leadership, there was no updates and no action taken to remedy this flaw in the customer journey.
Classic bait-and-switch sales tactics are used to attract customers and employees. Promises are made without any intention of keeping them, and employees are worked relentlessly without recognition or appreciation. Leadership frequently shifts blame onto employees and is unresponsive to feedback. No matter the situation, leadership will always find a way to make it the fault of their direct reports.
When it comes to communication and business updates, good luck. Leadership has stated, "Communication is hard." If you seek an understanding of what’s happening in the business beyond your location, you will likely never receive an answer. Along with confusing requests and constantly changing standards and procedures, it’s surprising that this company is still operational.
When asked about processes or organizational structure, leadership often speaks in circles and shows no desire to remedy ineffective systems. A toxic workplace culture has been created, where subordinates are blamed for failures while management takes credit for successes. There are no opportunities for growth, and they don’t even provide cost-of-living raises, which clearly reflects how management values its employees (they don’t). Their work-from-home policy makes little sense, and they are unwilling to accommodate employees unless they are on the verge of quitting. Meanwhile, leadership enjoys remote work while lower-level employees are expected to come into the office five days a week.
Unless you want to feel taken advantage of and leave work feeling upset every day, I highly recommend avoiding a position here.
