Pros
Some work flexibility Pays (nothing good or competitive, but something) Can be remote and don't have to work in the miserable NY office
Cons
Let's see, how much time do we have? I'll try to keep this as succinct and straightforward as possible: First of all, the job itself is a fraud. Everyone, including myself, was told while interviewing that SDRs on average would make $75K in the first year. This is completely untrue and laughable. Even the highest performing of reps would be extremely lucky to be able to take home $55K a year (with the $50K base included). Everyone I talked to that I worked with felt betrayed from the get-go in regards to pay, and I had to beg multiple times to even be able to view the "comp plan" and how the "commission" was structured. This lasted for months and my manager would visibily be annoyed each time I asked to do so, because it isn't coherent at all and extremely vague. The compensation issues are not limited solely to SDRS either, as the ISRs and Outside Reps had the same issues in their respected roles - hence why everyone in sales is leaving or has left. Middle Management is the worst I've ever witnessed (and that says a lot). Be prepared every single morning to have early morning team meetings only to be beaten down time and time again by "leaders" who have no idea what your product actually is, nor do they have any idea how to do your role. They don't offer any help or solutions - rather, they exist solely to spat out numbers from the previous day and then question, almost attacking, the team what is wrong as if the job isn't 100% cold-calling when we live in the 2020s and not 1970s telemarketing. There is zero morale anywhere and it absolutely shocked me that the company had the people they did in their management roles. The managers send out multiple updates a day, detailing how many calls you have made, call time, meeting numbers, etc - all while making passive-aggressive, snarky comments in them and even going to lengths to single out individuals in front of the entire team if it's not to their liking (it never is). Even if you are doing well, it doesn't matter. At this company - you are simply a number, not a person. The managers are almost like robots instead of people. Once again, it blows my mind that they can actually live with themselves each day doing what they do. There is zero help from marketing, management, or the company in general to be successful in this role. You're simply not in a position to win at this place. One definitely has to have a certain skillset and work ethic in an SDR role to achieve success. However, it doesn't matter how hard you work here or how many calls you make, or what your "call duration" is... with the outlandish unrealistic monthly goals they set for you combined with zero resources to help you in your actual day-to-day role, the ceiling is extremely low here. There is a "5* report" sent out every single day that is one of the manager's babies and is the end all be all. It basically sets an unrealistic daily number for you in the categories of calling, manual emails, and daily data entry in Salesforce, and shows your ranking compared to everyone else - regardless of how well you're actually doing in the actual role. So, if you like a data entry role, this is for you. It certainly isn't sales. Zero path to promotion. This is 100% a dead-end job. I never once had a conversation about a path plan for upward mobility here with my manager. I've had some poor managers in the past, but I never once have worked at a place where this wasn't even discussed at all. For example, there were SDRs who had worked there 5-7 years, done really well and achieved much success, and yet somehow were still SDRs. Why they still worked there, don't ask me. I was never actually introduced to any of the other team members on an individual basis. All that management does is maybe introduce you in a team meeting your first week during training in NY and that's that. From there, it's up to you to get to know your team if you're remote because the manager does absolutely nothing to help you get acclimated or onboard comfortably. It's an extremely awkward working environment from the get-go, almost indescribable and really bizarre. I could probably list 15-20 more items, but I think the reader hopefully gets the picture. I'd like to think that this review at least can save one helpless soul from taking this hellacious position at this cultish company.
