ProQuest Reviews

3.8

78% would recommend to a friend

(400 total reviews)

Matti Shem Tov

80% approve of CEO

52% positive business outlook

ProQuest has an employee rating of 3.8 out of 5 stars, based on 400 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ProQuest employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

400 reviews
2.0
28 Jul 2016

Dereliction of duty

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

— People: There are some great folks who work at PQ, and that makes the difference between packing up and leaving and sticking it out a while longer. — Time off / Pay: Could be better on the pay front, but all in all, solid pay for the work and excellent time off. — Atmosphere: You'd never know we're on a sinking ship; people are generally happy, and it's a fairly stress-free environment that makes it fun especially during group activities.

Cons

— HR: What HR? When I began working there, they promised regular meetings to discuss career paths, opportunities. That evaporated within the first six months. I don't think anyone working there could name two people that work in HR, let alone what they do for us besides put on middling parties around the holidays. There is a general malaise toward HR, an apathy run rampant throughout the company that they don't care about the employees. I rarely saw them do anything to challenge these notions in my time there. — Glut of senior management: While there are some good people in these positions, of course, overall, the company is saturated with Yes Men. It's become a bit of a joke, really. Someone announces a layoff (or, layoffs), and then two new vice presidents are announced a week later, their positions a mystery to the rest of us. (Senior VP of Southern Indiana Sales?) We never meet these people, and they rarely come in with fresh viewpoints. Instead, they want to please, not to leave their mark, and nothing actually changes. We get a lot of wind about changes coming, but they don't. They haven't in my nearly 5 years of experience. No one takes the time to really understand what the problems of the company are, or how they can actually be addressed. They come, they get better jobs, they leave, and the cycle repeats. And the best part: No one seems to care. This is a stopping point. If someone comes in with great viewpoints, with a desire to turn things around (and these people do exist), they're blocked by people who have no desire for these changes, for this hard work. And, eventually, their dreams of change die, too. — Blind devotion to the past / Stumbling toward the future: Having a company with a large population of employees who have worked there for 15/20+ years is...tough. Absolutely nothing against them, and good on them for keeping their positions for so long, but these people, generally, are not who management should be listening to...and yet they ARE who they listen to. Folks in the same position for decades don't generally have input into what could be done to cut through overly complex and antediluvian processes. Yet, that is who they want. Turnover sucks, but it's part of building a business up, which is what PQ claims they want. The best thing they could do would be to cut what isn't working, combine positions, make people reapply, and try to bring new, fresh blood in. A sweeping layoff is not what I'm saying, but adhering to the past simply to adhere to it is the cause of a great deal of woes in this company, and a reason why so many people leave. Take, for instance, a director who has been in the position for decades, who doesn't understand the technology their team works directly with, doesn't understand, really, what the future goals are, and sews discord because they believe senior leadership is coming for them. How is that a good environment? People get protective of their work, as they tend to be, but when aren't backing that up with results, with good leadership...it drives people away. There is no vision, there can't be, when people complain about how good it used to be, rather than ask how they can make it better. Which leads me to... — Mass migration of talent: Pretty simple, really...If you want to have a better company, you try to hold on to these talented new hires. Instead, PQ systematically makes it impossible to move around the company, offers almost nothing in the way of support, and is surprised when people with talent leave in droves for companies in the same city with a far better understanding of what it is employees want...how a company should treat them and grow. — Toxic everything: No exit interviews, no meetings to discuss future possibilities, internal politics like whoa, and middling (I mean middling) performances by upper management. Nuff said.

1.0
4 Sept 2018

Stay Away

Recommend
CEO approval
Business outlook

Pros

Decent benefits and good amount of time-off.

Cons

Management, all of them especially Sales. PQ has a terrible Sales Management Team! They do not values their salespeople and continuously re-organize the sales teams. The current Sales leadership has made making commission or goal nearly impossible and they will continue to tell you that you should run your territory as "your own business". Yeah, right, except every little discount needs to be approved by at least two layers of management which takes negotiating and closing sales out of the sales reps. hands and you make very little on any sale now. If you like being treated like a child then take a sales job here. If you go out drinking with your manager you may be okay for a while as well. You better hope PQ does not buy the current company you work for...they will say all the right things at the beginning then slowly ruin your company and fire you and everyone else. Yes, the Glassdoor reviews were correct, even though we were told to ignore them because they were just from disgruntled employees. Applying for an internal job is also a burden. As a current employee applying for other positions in the company I was treated like any other candidate, in fact the recruiter that did my preliminary interview was on contract in another state and had no clue what I did with the company. I was sent an automated message from HR that the position I interviewed for was being cancelled. What a joke! A company that pretends to "value" its employees can't even tell a current employee that a position they interviewed for was no longer being filled by a real person! If you are a good sales person I highly recommend you NOT consider PQ. They will suck the life out of you and ruin your spirit with their unrealistic goals, lack of commission and terrible senior management. If you are a yes man and like being treated poorly then give it a shot. Don't believe the Forbes voted us in the top 100 or whatever they claim, I am sure that was paid for as everyone on the Sales Teams were miserable.

1.0
15 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Account manager level sales teams are doing their best under poor sales leadership. Great bunch of sales people doing their best to promote ProQuest.

Cons

Sales management is not from the library space and doesn't understand the challenges facing account managers. It's all about the forecast and closing business, but this request comes with no guidance or support- only criticism. This private business made a decision a few years ago to abandon library relationships and put sales leadership in place that manages via a bully mentality. Every sales decision a front line sales person needs to make must be approved by a micromanaging approval process that sometimes takes weeks to get a response on. When sales don't meet expectations, there is no advise from management because they are not interested in "excuses" The North American upper managements answer to quota misses is to restructure and blame the shortfalls on inherited staff from previous sales management. This practice is done to show the CEO that they are making changes and buy time. And all this is at a cost of relationships and lost business due to trust issues with a provider. At one time ProQuest had a reputation as a thought leader in the library space. Providing thoughtful and well planned releases of platforms and content. What they have developed over the past 2-3 years is a coverup for what should have been fixed 5-10 years ago. Platform management is a sham and search results are so poor that most libraries rely on discovery services and avoid native platform shortfalls. ProQuest has lost so much key content that they've had to develop a "content diversity" market campaign to keep libraries interested. Its really nonsense as most of the content they are adding has little value and a low impact factor. With only a handful a key titles, its only a matter of time before those move to an aggregator with a solid sales management team. Commission plan is a joke, they will tell you how much money you can make if you overachieve quota by 10-15%. What they fail to realize is, that quota is set at 4-6% growth rate YoY, this means an AM has to do 15-20% above target to see any real money. And if you don't maintain that level of selling you go into a "liability balance" which means you owe the company for providing millions of dollars in revenue. The commission plan is based on YTD sales, if you fall behind you will never see a commission check even if you land a large deal. Great sales people have left the company because of this terrible - profit driven - compensation plan. We can only hope this family owned business wakes up one day and fires the upper management or the company is driven down so much it is sold to someone who can grow it again. Really sad to see such a great company in the hands of poor leadership that is only interested in their future. Most of these guys will move on in a year or two and leave the company in shambles.

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Glassdoor has 430 ProQuest reviews submitted anonymously by ProQuest employees. Read employee reviews and ratings on Glassdoor to decide if ProQuest is right for you.