- All staff HAVE to work every single weekend, which is not mentioned until after you finish your induction training
- Big brother approach, even if you meet your calls per minute they are still questioning what you’re up to in between calls. Sometimes needing a breather during your 10 hour shift taking call after call is not acceptable to them. It’s all about numbers
- Audits are dependant on who does them. You may pass them all but then get a different auditor who fails on would normally be a pass which is deflating
- Xmas rota used to be worked out in a better way but last year was a shambles and we all had to work nearly every day of it