PetSmart Reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
5.0
27 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good work involved here very nice

Cons

Bad work very poor service poor

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

good pay benefits PTO always approved

Cons

sometimes pet health and care is overlooked

5.0
1 Jul 2026

Satisfied

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Well run stores. Offers PTO

Cons

not much work life balance

Viewing 1 - 3 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.